Field Mechanical Systems Support Specialist

The AZEK Company; Dahlonega (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid Time Off

Parental leave

Job summary

James Hardie is seeking a Field Technical Support Specialist (Mechanical/Construction) to diagnose and resolve mechanical, electrical, and installation issues in the field. You will support dealer networks and end users with remote and on-site technical assistance, ensuring equipment operates to spec.

The role emphasizes hands-on experience with motor controls, low-voltage wiring, and system installations, with frequent travel and independent work.

Qualifications

• 3+ years in mechanical systems troubleshooting, construction, or field service.
• Hands-on experience with motor controls, low-voltage wiring, and system installations.
• Strong customer service and communication skills.
• Able to travel frequently and work independently.

Responsibilities

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback within 48 hours.
• Maintain a fully stocked technical service van with tools and test equipment for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Skills

Field service

Motor controls

Low-voltage wiring

Troubleshooting

Customer service

Education

High School Diploma

Tools

Test equipment

Job description

James Hardie is seeking a Field Technical Support Specialist (Mechanical/Construction) to diagnose and resolve mechanical, electrical, and installation issues in the field. You will support dealer networks and end users with remote and on-site technical assistance, ensuring equipment operates to spec.

The role emphasizes hands-on experience with motor controls, low-voltage wiring, and system installations, with frequent travel and independent work.