Field Technical Support Specialist - Construction & Mechanical Systems

James Hardie; Dahlonega (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

James Hardie, a leader in exterior home solutions, is seeking a field service and mechanical troubleshooting specialist. You will diagnose and resolve mechanical, electrical, and installation issues on product systems via phone, email, and on-site support.

The role requires 3+ years in field service, experience with motor controls and low-voltage wiring, and the ability to travel. You will document issues, maintain the service van, and assist in dealer training and field testing.

Qualifications

• High School Diploma or equivalent.
• 3+ years in mechanical systems troubleshooting or field service.
• Hands-on with motor controls, low-voltage wiring, and system installations.
• Strong customer service and communication skills.
• Independent worker with some travel.
• Ability to document issues and follow-up.

Responsibilities

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Skills

Field service

Mechanical troubleshooting

Motor controls

Low-voltage wiring

Customer service

Education

High School Diploma or equivalent

Job description

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.

Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit www.jameshardie.com.

Summary

This is a field service and mechanical troubleshooting role, not IT support.

What You'll Do

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

What You'll Bring

• High School Diploma or equivalent
• 3+ years of experience in mechanical systems troubleshooting, construction, or field service roles
• Hands-on experience with motor controls, low-voltage wiring, and system installations preferred
• Strong customer service and communication skills
• Excellent problem-solving abilities and attention to detail
• Capable of working independently, with occasional travel for on-site service support

Travel Requirements

• Must be able and willing to travel frequently, including air travel across regional and national locations.
• Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.

What You'll Receive

As of the date of this posting, a good faith estimate of the current pay scale for this position is $55,000 to $60,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

• Compensation: competitive salary and bonus eligibility
• Insurance: health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with match
• Work-Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives | James Hardie

This role is an opportunity to join the AZEK Group, LLC, a part of the James Hardie Building Products family of companies, where you'll contribute to a culture driven by growth, collaboration, and meaningful impact.

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.