Field Service Technician – Mechanical & Electrical Troubleshooting

James Hardie; Dahlonega (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

James Hardie, a leader in exterior home solutions, is seeking a field service and mechanical troubleshooting specialist. You will diagnose and resolve mechanical, electrical, and installation issues on product systems via phone, email, and on-site support.

The role requires 3+ years in field service, experience with motor controls and low-voltage wiring, and the ability to travel. You will document issues, maintain the service van, and assist in dealer training and field testing.

Qualifications

• High School Diploma or equivalent.
• 3+ years in mechanical systems troubleshooting or field service.
• Hands-on with motor controls, low-voltage wiring, and system installations.
• Strong customer service and communication skills.
• Independent worker with some travel.
• Ability to document issues and follow-up.

Responsibilities

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Skills

Field service

Mechanical troubleshooting

Motor controls

Low-voltage wiring

Customer service

Education

High School Diploma or equivalent

Job description

James Hardie, a leader in exterior home solutions, is seeking a field service and mechanical troubleshooting specialist. You will diagnose and resolve mechanical, electrical, and installation issues on product systems via phone, email, and on-site support.

The role requires 3+ years in field service, experience with motor controls and low-voltage wiring, and the ability to travel. You will document issues, maintain the service van, and assist in dealer training and field testing.