Field Manager / Team Lead

Blue Moon Estate Sales; Westborough (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Team Lead / Field Manager, where your leadership will help shape a friendly and efficient estate sales process. This role involves managing a dedicated team, overseeing staging and pricing, and ensuring a positive customer experience. With opportunities for growth and project completion incentives, you will play a vital role in creating a supportive work environment. If you are passionate about helping others and thrive in dynamic settings, this position offers a rewarding path to develop your skills while making a real impact in the community.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to lift heavy items and work flexible hours is required.

Responsibilities

• Manage and supervise a team during staging and pricing processes.
• Create a positive workplace culture aligned with company values.
• Motivate staff to efficiently complete staging and pricing tasks.

Skills

Strong communication skills

Customer service oriented

Ability to proactively plan and monitor results

Flexibility in working hours

Ability to lift 50 lbs or more

Job description

Team Lead / Field Manager

(Worcester County)

Here at Blue Moon Estate Sales, we pride ourselves in having the most friendly and helpful estate liquidators in the business. We search for individuals who are passionate about helping others and who want to share their passion with others.

We are seeking a personable, hardworking, quick learner to join our team. In this position, you will manage and supervise a team of employees during the weekday staging and pricing process as well as one of the two days during our weekend estate sales. Initially, you will perform as a probationary employee as you receive paid training and gain experience. There will be opportunity for more growth and compensation once you have become proficient with our systems and after attaining a base knowledge of pricing and staging, as well as demonstrating leadership and customer service skills. Project completion incentives are also provided as goals are met.

Responsibilities:

1. Ability to work 4 weekdays and 1 weekend day.
2. Have a clear understanding of Blue Moon Estate Sales core values and brand standards.
3. Provide oversight and direction to a team of employees in the operating unit in accordance with the organization's policies and procedures.
4. Consciously create a workplace culture that is consistent with the Blue Moon Estate Sales core values and brand standards.
5. Appropriately communicate organizational information through department meetings, one-on-one meetings and appropriate email, IM and regular interpersonal communications.
6. Provide effective performance feedback through team member recognition, rewards and disciplinary action, with the assistance of the Blue Moon Estate Sales - Worcester County owner when necessary.
7. Develop personal growth opportunities and further the education of yourself and your team.
8. Continuously review and learn from the materials provided by owners to increase knowledge of management and the Blue Moon Estate Sales - Worcester County business model.
9. Maintain a safe, secure and legal work environment.
10. Delegate responsibilities, and expect accountability and regular feedback.
11. Motivate staff members to complete the staging and pricing process efficiently and within a time frame that supports the Blue Moon Business model while maintaining a high level of expectation.
12. Help to hire and train new team members.
13. Learn POS and assist during sales when needed.

Tasks that will be required for weekly staging/pricing work include:

1. Remove, sort and organize items throughout clients’ homes, including those in attics, basements, storage areas, etc.
2. Place items in a logical manner and in accordance with the Blue Moon Estate Sales model throughout each home (pots in the kitchen, tools in the garage, etc.)
3. Stage items for display, thus creating a pop-up retail shop environment inside of each residence.
4. Evaluate and place a price sticker or hand written price tag on each item or lot of items for sale.

Qualifications:

1. Ethical
2. Patient
3. Punctual
4. Strong communication skills
5. Ability to proactively plan and monitor results
6. Take direction well and be efficient with processes
7. Customer service oriented
8. Comfortable with basic product pricing
9. Flexible working hours (work hours and locations will vary from week to week depending on the sizes of clients’ homes and the number of sales happening within two week periods)
10. Ability to lift 50 lbs or more.
11. Must have transportation to various locations throughout central Indiana.
12. Must have access to a working cell phone, including cell service and email.