Field Manager (Santa Fe, NM)

TLC Plumbing; Santa Fe (NM); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Retirement plan

Company-provided life insurance

Career growth opportunities

Job summary

A leading plumbing and HVAC company in Santa Fe is seeking a Field Manager to oversee daily operations. The ideal candidate will have at least 5 years of experience in HVAC and plumbing, strong leadership, and excellent customer service skills. Responsibilities include managing field technicians, ensuring quality service, and fostering an environment of growth. Offering a salary range of $90,000 - $120,000, the role is crucial for operational success and team development.

Qualifications

• Minimum of 5 years of hands-on experience as an HVAC and/or Plumbing Technician.
• Proven technical knowledge of HVAC and plumbing systems, diagnostics, repairs, and installations.
• Strong ability to lead, coach, and mentor field technicians.

Responsibilities

• Oversee daily field operations for HVAC and Plumbing services.
• Ensure work is completed safely and efficiently according to company standards.
• Mentor technicians, support training, and drive performance.

Skills

HVAC expertise

Leadership skills

Customer service

Problem-solving

Tools

Dispatching software

Mobile devices

Job description

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

Job Description

The Field Manager plays a critical leadership role in overseeing daily field operations for HVAC and Plumbing services. This position is ideal for an experienced HVAC/Plumbing Technician who is ready to take on greater responsibility and help lead, develop, and support a team of technicians. The Field Manager is responsible for ensuring work is completed safely, efficiently, and in accordance with company standards, while maintaining a strong focus on customer satisfaction and operational excellence.

In this role, the Field Manager will spend the majority of their time in the field working directly alongside technicians and interacting with customers, providing hands‑on guidance, technical expertise, and real‑time problem resolution. The Field Manager serves as a key link between field operations and office staff, helping to improve communication, workflow, and overall productivity.

Strong leadership, organization, and communication skills are essential, as the Field Manager is expected to mentor technicians, support ongoing training and development, and help drive accountability and performance. Management and leadership experience is preferred, along with a proven background in HVAC and/or Plumbing service. This role requires a proactive, detail‑oriented professional who leads by example and is committed to delivering high‑quality service and supporting the long‑term success of both the team and the organization.

Job Requirements

• Minimum of 5 years of hands‑on experience as an HVAC and/or Plumbing Technician
• Proven technical knowledge of HVAC and plumbing systems, diagnostics, repairs, and installations
• Prior management, supervisory, or leadership experience preferred
• Strong ability to lead, coach, and mentor field technicians
• Excellent customer service and communication skills, both verbal and written
• Demonstrated ability to manage time effectively and prioritize field and office responsibilities
• Strong problem‑solving skills with the ability to make sound decisions in fast‑paced field environments
• Commitment to safety, quality workmanship, and company standards
• Ability to handle customer concerns professionally and resolve issues in the field
• Comfortable working in both field and office settings
• Proficient with mobile devices, dispatching software, and basic computer applications
• Valid driver’s license with a clean driving record
• Ability to pass background checks and drug screening (if applicable)

$90,000 - $120,000

Equal Opportunity Employer, including disabled and veterans.