Field Manager - LA / Orange County Territory

VSP Vision; Rancho Cordova (CA); On-site; USD 65,000 - 91,000; Full time

Job summary

VSP Vision seeks a Field Manager to oversee multiple optometric practices in California, driving revenue growth, guiding day-to-day operations, and delivering top-tier patient experiences. You will coach staff, coordinate implementation for new practices, and collaborate with doctors and shared services to optimize service, profitability, and KPI performance.

The role requires strong leadership, strategic planning, and financial acumen, with travel about 70% to manage regional teams and ensure

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders.
• Strong leadership skills to coordinate and motivate teams, management, and doctors.
• Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget.
• Proven ability to successfully manage risks/issues at multiple practices.
• Ability to elicit cooperation from Senior Management and other departments.
• Demonstrates ability to be a decision-maker, showing balanced consideration of business issues.
• Excellent written and verbal communication skills and analytical skills.
• Strong business aptitude and problem-solving skills.
• Strategic skills to support envisioning work, program planning, and forecasting.
• Willing to travel as required (estimate 70%)
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
• Must reside within the territory

Responsibilities

• Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention
• Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty
• Manage the business operations of assigned practices and be accountable for their financial and operational successes
• Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations
• Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction
• Lead, manage, and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management
• Build a partnership and act as a liaison between direct reports and doctors, other lines of business, and shared services
• Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors
• Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty
• Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices
• Drive profitable store sales by fostering a retail selling culture
• Achieve sales targets and maximize revenue in line with company strategies, goals, and objectives
• Turn leadership guidance into practical steps that boost sales and profitability in designated optometric practices
• Drive financial performance and promote growth by identifying operational gaps and implementing effective corrective measures
• Work closely with brand and sales team members to provide staff and sales training
• Sell products and services and mentor other sales team members to ensure knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and company goals

Skills

Leadership

Team leadership

Strategic planning

Financial management

Coaching

Communication

Travel

Staff training

Education

Bachelor's degree or equivalent experience

Job description

Responsible for overseeing multi-unit optometric practices, driving profitable sales growth, and coordinating all aspects of the practice's day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through the delivery of the highest patient experience in all areas of the practice's team and business.

• Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention
• Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty
• Manage the business operations of assigned practices and be accountable for their financial and operational successes
• Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations
• Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction
• Lead, manage, and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management
• Build a partnership and act as a liaison between direct reports and doctors, other lines of business, and shared services
• Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors
• Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty
• Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices
• Drive profitable store sales by fostering a retail selling culture
• Achieve sales targets and maximize revenue in line with company strategies, goals, and objectives
• Turn leadership guidance into practical steps that boost sales and profitability in designated optometric practices
• Drive financial performance and promote growth by identifying operational gaps and implementing effective corrective measures
• Work closely with brand and sales team members to provide staff and sales training
• Sell products and services and mentor other sales team members to ensure knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and company goals

#LI-VENTURES

Job Specifications

Typically has the following skills or abilities:

• Bachelor's degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• Relies on extensive experience and judgment to plan and accomplish goals
• Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
• Strong leadership skills to coordinate and motivate teams, management, and doctors
• Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget
• Proven ability to successfully manage risks/issues at multiple practices
• Ability to elicit cooperation from Senior Management and other departments
• Demonstrates ability to be a decision-maker, showing balanced consideration of business issues
• Excellent written and verbal communication skills and analytical skills
• Strong business aptitude and problem-solving skills
• Strategic skills to support envisioning work, program planning, and forecasting
• Willing to travel as required (estimate 70%)
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
• Must reside within the territory

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $65,000.00 - $91,405.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.