Field Manager - LA / Orange County Territory

VSP Ventures; United States; On-site; USD 65,000 - 91,000; Full time

Benefits offered by this job

Bonuses

Commissions

Job summary

VSP Vision is seeking a results-driven Field Manager to oversee multiple optometric practices, drive revenue growth, and coordinate daily operations to deliver the highest patient experience.

You will develop goals to increase revenue, coach teams, and implement process improvements to boost efficiency and profitability across the region.

Travel up to 70%, reside in the LA area, and earn a salary between $65,000 and $91,405 with bonuses and commissions where applicable.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum 3 years of management experience with hiring, training, and performance management.
• Proven ability to navigate complex stakeholder relationships.
• Strong leadership and financial management skills.
• Excellent communication and analytical abilities.

Responsibilities

• Lead and develop revenue growth strategies for multiple practices.
• Oversee day-to-day operations and ensure premier patient service.
• Coach staff through training and performance improvement.
• Manage budgeting, forecasting and ROI across projects.
• Coordinate implementation, onboarding, and integration of new practices.
• Drive profitability and achieve sales targets in line with company goals.

Skills

Multi-unit management

Revenue growth

Leadership

Budgeting

Strategic planning

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

Responsible for overseeing multi-unit optometric practices, driving profitable sales growth, and coordinating all aspects of the practice’s day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through the delivery of the highest patient experience in all areas of the practice’s team and business.

Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention

Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty

Manage the business operations of assigned practices and be accountable for their financial and operational successes

Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations

Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction

Lead, manage, and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management

Build a partnership and act as a liaison between direct reports and doctors, other lines of business, and shared services

Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors

Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty

Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices

Drive profitable store sales by fostering a retail selling culture

Achieve sales targets and maximize revenue in line with company strategies, goals, and objectives

Turn leadership guidance into practical steps that boost sales and profitability in designated optometric practices

Drive financial performance and promote growth by identifying operational gaps and implementing effective corrective measures

Work closely with brand and sales team members to provide staff and sales training

Sell products and services and mentor other sales team members to ensure knowledge of the organization’s services, products, and marketing techniques to achieve market share growth objectives and company goals

Job Specifications

Typically Has The Following Skills Or Abilities

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Relies on extensive experience and judgment to plan and accomplish goals

Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders

Strong leadership skills to coordinate and motivate teams, management, and doctors

Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget

Proven ability to successfully manage risks/issues at multiple practices

Ability to elicit cooperation from Senior Management and other departments

Demonstrates ability to be a decision-maker, showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills

Strong business aptitude and problem-solving skills

Strategic skills to support envisioning work, program planning, and forecasting

Willing to travel as required (estimate 70%)

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Must reside within the LA.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $65,000.00 - $91,405.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.