Field Manager - LA / Orange County Territory

VSP Vision; Los Angeles (CA); On-site; USD 65,000 - 91,000; Full time

Job summary

VSP Vision in Los Angeles, CA seeks a Regional Field Manager to oversee multi-unit optometric practices and drive revenue growth. You will provide leadership, coaching, and resources to practice teams, ensuring premier patient service and doctor satisfaction while meeting KPI targets.

You will manage day-to-day operations, budgets, and strategic initiatives across practices, with up to 70% travel and close collaboration with brand and sales teams to deliver consistent, profitable results.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
• Proven ability to navigate complex situations with multiple stakeholders.
• Strong leadership, communication, and analytical skills.
• Willing to travel as required (up to 70%).

Responsibilities

• Oversee multi-unit optometric practices and drive revenue growth.
• Lead and coordinate scheduling of new practice implementations and post-closing activities.
• Develop goals to drive revenue and profitability across practices.
• Coach teams to deliver premier patient service and satisfaction.
• Manage day-to-day operations and budgets across practices.

Skills

Leadership

Strategic planning

Financial management

Communication

Problem-solving

Team coaching

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

Responsible for overseeing multi-unit optometric practices, driving profitable sales growth, and coordinating all aspects of the practice's day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through the delivery of the highest patient experience in all areas of the practice's team and business.Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retentionEnsure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyaltyManage the business operations of assigned practices and be accountable for their financial and operational successesImplement and enhance process improvement initiatives that provide greater efficiency across assigned practice operationsConvey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfactionLead, manage, and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board managementBuild a partnership and act as a liaison between direct reports and doctors, other lines of business, and shared servicesManage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctorsBuild a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyaltyGain needed support from key stakeholders to lead and manage changes to successfully integrate practicesDrive profitable store sales by fostering a retail selling cultureAchieve sales targets and maximize revenue in line with company strategies, goals, and objectivesTurn leadership guidance into practical steps that boost sales and profitability in designated optometric practicesDrive financial performance and promote growth by identifying operational gaps and implementing effective corrective measuresWork closely with brand and sales team members to provide staff and sales trainingSell products and services and mentor other sales team members to ensure knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and company goals**Job Specifications***Typically has the following skills or abilities:*Bachelor's degree in related field or equivalent experienceMinimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reportsRelies on extensive experience and judgment to plan and accomplish goalsProven ability to navigate complex situations through organizational landscape and with multiple stakeholdersStrong leadership skills to coordinate and motivate teams, management, and doctorsAdept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budgetProven ability to successfully manage risks/issues at multiple practicesAbility to elicit cooperation from Senior Management and other departmentsDemonstrates ability to be a decision-maker, showing balanced consideration of business issuesExcellent written and verbal communication skills and analytical skillsStrong business aptitude and problem-solving skillsStrategic skills to support envisioning work, program planning, and forecastingWilling to travel as required (estimate 70%)For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentMust reside within the territory#LI-VENTURESCompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please.Salary Ranges: $65,000.00 - $91,405.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.**Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.**We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. to learn about our application process and what to watch for regarding false job opportunities.As a regular part of doing business, VSP Vision (\"VSP\") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.