Field Management - Sr Administrative Assistant

Hanover Insurance Group, Inc.; Alpharetta (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hanover Insurance Group, Inc. in Alpharetta, GA is seeking a Senior Administrative Assistant for a hybrid work arrangement. This full-time, non-exempt role supports executives with a full range of administrative duties, including calendar management, travel planning, and high-level document production.

The ideal candidate has 4+ years of advanced administrative experience, an associate degree or equivalent, and strong Microsoft Office skills. Power BI is a plus for data-related tasks.

Qualifications

• 4+ years of advanced administrative support experience.
• Associates degree or equivalent preferred.
• Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to work independently in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Provide comprehensive administrative support to leaders.
• Prepare reports, manuals, agendas, and correspondence.
• Manage calendars and travel arrangements for executives.
• Coordinate logistics for meetings, including off-site facilities.
• Assist with special projects and streamline processes.

Skills

Advanced administrative support

Customer service

Communication skills

Education

Associates degree

Tools

Microsoft Office

Power BI

Outlook

Word

Excel

PowerPoint

Teams

Job description

Our Field Management team is currently seeking a Senior Administrative Assistant in our Alpharetta, GA office with a hybrid flex work arrangement.

This is a full time, non-exempt role.

POSITION OVERVIEW:

You will provide a full range of administrative support which requires a high degree of competence, accuracy, and confidentiality in addition to administrative, leadership and special project responsibilities.Assists in daily administrative functions that may include involvement and exposure to confidential information requiring the use of discretion.

IN THIS ROLE, YOU WILL:

• Deliver a superior level of administrative support while maintaining a customer service focus in support of the departments.
• Provides advanced document production support as well as assembling information such as reports, manuals, agendas, and correspondence.
• Manages advanced office functions including, but not limited to report writing, producing presentations, maintaining data files, managing and formatting excel spreadsheets for basic variance analyses, and organizing work flow through the office.
• Composes and produces a variety of business correspondence, reports, customer-facing newsletters and marketing communications, and related materials.
• Manage and maintain calendar and appointment schedules for leaders and coordinates all travel arrangements/reservations.
• Organize and oversee logistics for formal, larger-group meetings, including at off-site facilities.
• Participate in special projects within the departments.
• Collaborate with others in the department in streamlining operational and administrative processes to be more effective across the organization.
• Serves as a resource to others in the business unit.
• Interacts and collaborates with other office staff in managing day to day work and or key initiatives.
• May provide administrative support to other areas of the business unit.
• Coordinates multi-faceted procedures, processes to accomplish daily work as well as longer-term projects.

WHAT YOU NEED TO APPLY:

• Requires 4+ years of advanced administrative support experience.
• Associates degree or equivalent preferred.
• Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint, Teams. Power BI is a plus.)
• Ability to work independently under minimal supervision in a fast paced environment
• Ability to balance competing priorities while remaining flexible and responsive to changing and dynamic needs
• Demonstrated ability to provide high levels of customer service
• Attention to detail and accountability of actions
• Strong and effective oral and written communication skills
• Able to handle confidential or proprietary information professionally and discretely
• Requires strong knowledge of the organization's basic operations and procedures

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.