Field Maintenance & Support Lead - Global Ops

Mill; San Bruno (CA); On-site; USD 185,000 - 210,000; Full time

Job summary

Mill is seeking a Maintenance and Field Support Manager to serve as the primary technical contact for Mill products in the field, coordinating across engineering and support and building documentation to improve customer experience.

The role includes selecting and managing nationwide third-party maintenance contractors, developing training materials, and driving continuous improvement with measurable metrics. Domestic and international travel is required, with a base salary range of $185k–$210k.

Qualifications

• 5+ years experience in Manufacturing Operations or Field Support, especially on large hardware products requiring hands-on maintenance.
• Experience managing vendor relationships with service providers.
• Program management experience with hardware products.
• Start-up experience desired.
• Ability to travel domestically and internationally.

Responsibilities

• Creating and updating the Mill Commercial Owner’s Manual, including installation, startup, maintenance and troubleshooting.
• Cross-functional alignment with Engineering and Support to incorporate learning from early Pilot customers as well as internal testing.
• Technical escalation for Mill Field Support, triaging issues and recommending warranty or repair actions.
• Developing training documentation and materials for new users and third-party Maintenance partners.
• Identification, selection and negotiation of maintenance contracts with nationwide third-party Contractors.
• Developing metrics and owning continuous improvement of Maintenance Contractors’ performance.
• Tracking and prioritizing improvements to Maintenance customer experience across design, manufacturing and software.

Skills

Manufacturing Operations

Field Support

Vendor management

Program management

Start-up experience

Travel ability

Job description

Mill is seeking a Maintenance and Field Support Manager to serve as the primary technical contact for Mill products in the field, coordinating across engineering and support and building documentation to improve customer experience.

The role includes selecting and managing nationwide third-party maintenance contractors, developing training materials, and driving continuous improvement with measurable metrics. Domestic and international travel is required, with a base salary range of $185k–$210k.