Field & Logistics Support Specialist

Qcells North America; San Francisco (CA); On-site; USD 79,000 - 93,000; Full time

Job summary

Hanwha Q CELLS America Inc. (HQCA) is seeking a Customer Support Specialist to serve as the primary contact for material issues across QDD.

You will manage intake, triage, error resolution, and stakeholder communication while helping build SOPs and scalable processes for a growing team. Responsibilities span logging cases, resolving BOM and fulfillment issues, maintaining documentation, and coordinating with vendors and internal teams.

Qualifications

• Bachelor’s degree plus 3–5+ years in customer support or logistics roles.

Responsibilities

• Intake & Triage: act as the single point of contact for material-issue complaints and route cases quickly.

Skills

Customer support

Logistics coordination

Communication

Time management

Problem solving

Education

Bachelor’s degree

3–5+ years experience in related fields

Tools

Rootstock

Salesforce

NetSuite

Zendesk

Job description

Hanwha Q CELLS America Inc. (HQCA) is seeking a Customer Support Specialist to serve as the primary contact for material issues across QDD.

You will manage intake, triage, error resolution, and stakeholder communication while helping build SOPs and scalable processes for a growing team. Responsibilities span logging cases, resolving BOM and fulfillment issues, maintaining documentation, and coordinating with vendors and internal teams.