Field Logistics Support (RPT)

The-New-York-Botanical-Garden; New York (NY); On-site; USD 29,000 - 37,000; Part time

Job summary

The New York Botanical Garden is seeking a Field Logistics Support (RPT) to assist the management team with daily operational and field logistics, including tram driving and vehicle operation in a safe, professional manner. This role emphasizes customer service, greeting visitors, guiding them, and promoting Membership while supporting staff training on trams and other vehicles.

Reporting to the Director of Experience (Operations), you will help with exhibitions setup, group visit logistics, and

Qualifications

• Must have a valid driver's license for a minimum of 3 years.
• Excellent communication skills.
• Available to work weekends, weekdays, and holidays.
• Previous customer service experience desired.

Responsibilities

• Safely transport passengers through Garden grounds while providing narrative explanation
• Greet visitors and promote Membership
• Assist management with training junior staff on trams and other vehicles
• Assist with exhibition setup, breakdown, signage, and transportation needs
• Monitor and respond to tram radio calls
• Assist with day-of tram bookings and group visit logistics
• Support with POS hardware malfunctions (printer jams, scanner connectivity)

Skills

Customer service

Driver's license

Job description

Field Logistics Support (RPT)

Position Summary

Responsible for assisting management team with daily operational and field logistics. Will also function as a tram driver and operate tram and other vehicles in a safe and professional manner. This representative will assist management with mentoring staff on tram and other vehicles as needed. Emphasis will be placed on customer service (greeting, guiding visitors, promoting Membership etc). The individual in this role will report to the Director of Experience (Operations).

Specific Duties & Responsibilities

• Basic vehicle maintenance; including refueling and cleaning
• Safely transport passengers through Garden grounds while providing narrative explanation
• Observance of all institutional and departmental policies and procedures
• Keep up-to-date and knowledgeable on all Garden events, programs, and current exhibitions; inform visitors about all areas of the Garden
• Conduct transactions in accordance with policies and procedures set forth by the Visitor Experience department
• Become familiar in admissions apparatus and protocols
• Assist management with training junior staff on trams and other vehicles
• Assist with exhibition set-up, breakdown, signage, and transportation needs
• Monitor and respond to tram radio calls and other radio calls as needed
• Assist with day-of tram bookings and group visit logistics
• Assist management with resolving POS hardware malfunctions such as printer jams and scanner connectivity
• Act as a Visitor Experience Attendant and Tram driver as needed
• Perform other duties as specified and needed by department management

Qualifications

• Must have a valid driver’s license for a minimum of (3) years
• Must have excellent communication skills
• Available to work weekends, weekdays, and holidays
• Previous customer service experience desired

Physical Demand & Work Environment

• While performing the duties of this position, the employee is required to, at minimum, work in a variety of weather conditions and to be outdoors,
• Ability to stand and or walk for long periods, and lift and or carry 50lbs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Schedule

• This a regular part time role
  • Thursday to Sunday 9AM to 6 PM

Rate

• $24 per hour