Field Liaison - Patient Access

UBC; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match

Tuition reimbursement

Flexible work environment

PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Discount programs

Job summary

UBC, a pharmaceutical support industry leader, is seeking a Field Liaison to serve as the single point of contact with field teams for high-volume manufacturers in an assigned US territory. You will provide SME support for complex patient and reimbursement issues and support program launches with education materials.

Join UBC to build strong cross-functional partnerships, analyze case trends for QBRs, and help ensure seamless drug therapy access.

Qualifications

• Associate or bachelor's degree preferred.
• 2–4 years of relevant experience in PBM/healthcare preferred.
• Demonstrated customer service resolution skills.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Advanced knowledge of medical insurance terminology.

Responsibilities

• Formulates processes and interprets reimbursement policies to resolve dispensing issues.
• Serves as SME on complex cases to prescribers, manufacturers, health plans, and patients.
• Assists field teams in program launches and training materials.
• Provides PSP support and other projects to improve workflows and reimbursement activities.
• Gathers, analyzes, and prepares data for QBRs, FDA requirements, and special reports.

Skills

Communication skills

Team lead experience

Customer service resolution

Problem solving

Attention to detail

Multi-tasking

Team building

Research & reporting

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Pharma/Retail Relati Remote, US

As a pharmaceutical support industry leader , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

The Field Liaison builds and maintains relationships as the single point of contact with the field teams for high-volume, key account manufacturers for an assigned territory. Provides SME support for complex patient / provider clinical and reimbursement issues. Represents UBC at manufacturer hosted conferences. Gathers, analyses and reports case trend data for Quarterly Business Reviews and other reports as required by the manufacturer and assigned by the manager. Builds strong relationships with field-based partners. Primary contacts are frequently individuals representing other departments and/or representing the manufacturer; work is in pursuit of or to provide information or data on matters of importance to the caller.

Specific job duties:

• Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned prescriber offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify affordability options for patients.
• Assists manufacturer field teams in implementation of program launch and ongoing therapy utilization through education and training materials that aid in processing referrals.
• Provides Program Specific Processes (PSP) support and other special projects to enhance program workflows, reimbursement activities, and on-going utilization.
• Gathers, analyses, and prepares data, including case trends, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.

Skills and Qualifications:

• Associate or bachelor’s degree preferred
• 2-4 years of relevant working experience
• Previous experience in the PBM and/or healthcare industry preferred
• Demonstrated team lead experience preferred
• Demonstrated customer service resolution skills
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail and ability to multi-task
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Other duties, as assigned

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement Flexible work environment
• PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program

• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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8 hour shift between the hours of 8:00AM - 8:00PM; start times will vary depending on need
Training (6 weeks) hours are 8:00am-5:00pm EST