LPN Telephonic Nurse (Call Center)

UBC; Northern (KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match

Tuition reimbursement

Flexible work environment

20 days PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

UBC in the United States (Remote, US) seeks an LPN Telephonic Nurse to provide telephonic professional nursing services in support of client funded contracts. This role handles patient inquiries, education, and referrals by phone.

You will work remotely with flexible hours, require an associate degree and active RN/LPN license, and may need compact licenses in eligible states. Competitive benefits and opportunities for growth are offered.

Qualifications

• Associate degree and professional nursing license required.
• RN or LPN license in good standing where you work.
• Compact State License may be required in eligible states; willing to obtain.
• 2–5 years of nursing experience preferred.
• Strong telephone-based communication and customer service skills.

Responsibilities

• Provide telephonic professional nursing services to patients and healthcare professionals.
• Answer questions, offer resources, and route referrals as needed.
• Document patient interactions and follow-up outcomes clearly.
• Participate in program meetings and performance assessments.

Skills

Nursing license

RN/LPN

Compact license

Experience 2-5y

Telephonic nursing

Education

Associate degree in Nursing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LPN Telephonic Nurse (Call Center)

Cross Functional Remote, US

8 days ago Requisition ID: 7481

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that foster creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resources, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.

Specific job duties:

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching inrelation to the use of products 75 %
• Participates in program specific customer meetings and training sessions. 10 %
• Participates in program specific orientation meetings and demonstrates clinical competency in electronic/written tests. 5 %
• Performs special projects and performs other duties as it pertains to specific contract performance 10 %

Desired Skills and Qualifications:

• Minimum- associate degree and professional nursing license
• Registered or Practical Nurse License (RN or LPN) in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
• Telephonic nursing roles are required to have a California State License, and the employee must be willing to obtain additional Single State Licenses upon request.
• 2-5 years’ experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine the next steps as the individual case may warrant.

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement (after 90 days of employment)
• Flexible work environment
• 20 days PTO
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short term disability (after 90 days of employment)
• Long term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.