Field Liaison - Patient Access

UBC; Knoxville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote opportunities

Competitive salaries

Growth opportunities for promotion

401K with company match*

Tuition reimbursement

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Telemedicine

Wellness program

Adoption assistance

Short-term disability

Long term disability

Life insurance

Discount programs

Job summary

UBC is seeking a Field Liaison to serve as the single point of contact for the field sales force in a high-volume territory. You will provide SME support for complex clinical and reimbursement issues and contribute to adverse event data analysis for reports and reviews.

In this role, you will engage with physician offices, health plans, and manufacturers, supporting program launches and ensuring continued therapy utilization. A healthcare background and strong communication skills are essential.

Qualifications

• Bachelor’s degree or 6 – 8 years of relevant working experience.
• 0 – 2 years of experience, three years of healthcare experience preferred
• Demonstrated team lead experience preferred
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills

Responsibilities

• Formulates, interprets and implements reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned physician offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify cost options for patients.
• Assists manufacturer field sales in implementation of program launch and ongoing therapy utilization through marketing, education and training materials to aid in obtaining referrals.
• Provides Program Specific Plan (PSP) support on special projects to enhance reimbursement, revenue and on-going support utilization opportunities.
• Gathers, analyzes, and prepares data, including Adverse Event trending, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.
• Answer incoming calls promptly and efficiently, assess the caller's needs and providing an accurate resolution.

Skills

Bachelor degree

Healthcare experience

Team lead experience

Microsoft Office

Insurance terminology

Fast-paced environment

Written and verbal communication

Problem solving

Attention to detail

Training others

Research and analysis

Education

Bachelor's degree

Experience in healthcare

Tools

Microsoft Office

Job description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description

The Field Liaison builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory. Provides SME support for complex patient / provider clinical and reimbursement issues. Represents UBC at manufacturer national sales conferences; prospects for account revenue opportunities. Gathers, analyzes and reports adverse event trend data for Quarterly Business Reviews and other reports as required by the manufacturer. Contacts are frequently individuals representing other departments and/or representing outside organizations; obtaining or providing information or data on matters of moderate importance to the function of the department, or which may be of a sensitive nature. Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve.

Specific Job Duties

• Formulates, interprets and implements reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned physician offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify cost options for patients.
• Assists manufacturer field sales in implementation of program launch and ongoing therapy utilization through marketing, education and training materials to aid in obtaining referrals.
• Provides Program Specific Plan (PSP) support on special projects to enhance reimbursement, revenue and on-going support utilization opportunities.
• Gathers, analyzes, and prepares data, including Adverse Event trending, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.
• Answer incoming calls promptly and efficiently, assess the caller's needs and providing an accurate resolution.

Desired Skills And Qualifications

• Bachelor’s degree or 6 – 8 years of relevant working experience
• 0 – 2 years of experience, three years of healthcare experience preferred
• Demonstrated team lead experience preferred
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills

Benefits

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here Are Some Of The Exciting Perks UBC Offers

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Shift Schedule: 9am to 6pm EST.