Field Laser Systems Engineer - Travel & On-Site Support

Cynosure, Inc.; Westford, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Cynosure, Inc. is seeking a Field Service Technician to perform on-site service and support for laser medical equipment. The role involves installation, calibration, troubleshooting, and preventive maintenance at customer sites or service centers in the region.

The ideal candidate has 2–5 years of field service experience with medical electronics, and a strong ability to work independently while delivering excellent customer service.

Qualifications

• Bachelor’s degree or 3 years equivalent in electronics or related field.
• 2–5 years field service experience in medical electronics equipment.
• Experience troubleshooting medical devices in clinical settings preferred.

Responsibilities

• Repair, test, calibrate and install laser systems and sub-assemblies at customers or service centers.
• Maintain accurate service records and report issues to supervisor.
• Provide on-site technical support to customers and workshops/shows as needed.
• Interact with customers and monitor accounts; support remote service days when applicable.
• Handle inventory, spare parts, and adherence to safety procedures.
• Build strong customer relations and continually expand product knowledge.

Skills

Laser experience

Electronics

Customer service

Independence

Education

Bachelor’s degree in Electronics

Job description

Cynosure, Inc. is seeking a Field Service Technician to perform on-site service and support for laser medical equipment. The role involves installation, calibration, troubleshooting, and preventive maintenance at customer sites or service centers in the region.

The ideal candidate has 2–5 years of field service experience with medical electronics, and a strong ability to work independently while delivering excellent customer service.