Field Landscape Quality Lead

Exterity, LLC; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Exterity, LLC seeks a Market Manager to oversee commercial landscape service quality across the assigned market. You will visit client properties, evaluate conditions, coordinate with service partners, and ensure properties reflect client standards.

You will build strong local relationships, provide coaching to improve service consistency, and address issues from identification through resolution, while traveling regularly within your territory.

Qualifications

• 5+ years of experience in commercial landscaping or related fields.
• Strong knowledge of maintenance practices and quality standards.
• Ability to evaluate turf health, irrigation, pruning, seasonal color, and overall property presentation.
• Confidence identifying service issues and recommending practical solutions.
• Strong relationship-building and communication skills.
• High level of organization, responsiveness, and attention to detail.
• Sound judgment, ownership, and consistent follow-through.

Responsibilities

• Visit client properties to assess landscape conditions and service quality.
• Ensure work meets scope and Exterity standards.
• Identify deficiencies, risks, and opportunities to improve appearance and performance.
• Communicate corrective actions and follow through to resolution.
• Document property conditions and service performance.
• Serve as the primary field resource for partner quality and accountability.
• Build strong local relationships while maintaining clear performance expectations.
• Provide feedback and coaching to improve service consistency.
• Identify and qualify replacement service partners when issues occur.
• Support onboarding and transitions with internal teams.
• Enhance client experience through responsiveness and professionalism.

Skills

Field management

Client relationships

Landscape maintenance

Communication skills

Organizational skills

Driving license

Job description

Exterity, LLC seeks a Market Manager to oversee commercial landscape service quality across the assigned market. You will visit client properties, evaluate conditions, coordinate with service partners, and ensure properties reflect client standards.

You will build strong local relationships, provide coaching to improve service consistency, and address issues from identification through resolution, while traveling regularly within your territory.