Field IT Technician — Travel-Based Tech Support

NOVA Computer Solutions; Woodbridge (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) with 3% company match

Health and dental insurance

Paid training and onboarding support

Job summary

NOVA Computer Solutions in Woodbridge, VA is seeking a Field Tech to provide onsite and remote IT support to dental practices and other businesses in northern Virginia.

This in-person role requires daily travel to client sites, hardware troubleshooting, equipment builds, and clear documentation of service tickets. You will collaborate with senior staff and deliver outstanding customer service.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of hardware troubleshooting experience.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds regularly and safely use ladders and power tools.
• Strong written and verbal communication.
• Ability to remain calm under pressure.
• Self-motivated to work alone or in a team.
• Ability to research solutions to problems.
• Ability to safely navigate offices under construction.

Responsibilities

• Travel daily to partner offices within Maryland, DC, and Northern Virginia in work vehicle.
• Provide onsite technical support, troubleshoot hardware issues, and provide solution-based recommendations.
• Build and configure equipment for internal staff and external partners.
• Work with senior team members to analyze and resolve problems.
• Maintain clear documentation for each service and project ticket.
• Keep work vehicles and inventory clean and organized.
• Provide exceptional customer service.

Skills

Customer service

Hardware troubleshooting

Driver's license

Communication

Calm under pressure

Self-motivation

Problem solving

Teamwork

Education

CompTIA A+ Certification

Job description

NOVA Computer Solutions in Woodbridge, VA is seeking a Field Tech to provide onsite and remote IT support to dental practices and other businesses in northern Virginia.

This in-person role requires daily travel to client sites, hardware troubleshooting, equipment builds, and clear documentation of service tickets. You will collaborate with senior staff and deliver outstanding customer service.