Dental IT Field Technician — Onsite & Remote Support

Darkhorse Tech, Inc.

Charlotte (NC)

Hybrid

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Darkhorse Tech, Inc. in Charlotte, NC, seeks a Field Technician to visit dental offices across the region, resolving hardware, software, and network issues while delivering exceptional customer service.

When not on-site, you will assist clients remotely and participate in an on-call rotation. Ideal candidates have 1–2 years in tech support and customer service, plus a Bachelor’s degree preferred and reliable transportation.

Qualifications

Bachelor’s degree in Information Technology or Computer Science preferred.
1-2 years of tech support experience.
1-2 years of customer service experience.
Must have reliable transportation.

Responsibilities

Provide excellent customer service via phone, remote, and on-site support.
Walk clients through diagnostic procedures to identify and resolve errors.
Communicate with vendors to request service, update, and resolve tickets.
Adhere to established methods for responding to and documenting support requests.
Perform maintenance tasks on end user devices.
Provide ongoing user training and self-fix guidance to clients.
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
Handle password resets, drive mapping, and user account setup.
Run network lines, punch down cable, and terminate RJ45 connections.
Provide Saturday coverage as part of an on-call rotation schedule.