Field IT Technician - Kiosk & Camera Installations

Five Star Breaktime Solutions; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Five Star Breaktime Solutions is seeking an IT Field Operations Technician to install, configure, and support micro market tech at customer sites. You will serve as the primary installer for kiosks and camera systems, conduct site surveys with management for new accounts, and establish network connections for multiple locations.

You will troubleshoot with customers' firewall/IT teams and support the corporate IT infrastructure team as needed.

Qualifications

• High school diploma or GED.
• Basic networking knowledge.
• Valid drivers license and clean driving record.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Consent to drug screen and pre-employment background check.
• Must be able to lift up to 100 pounds.
• Ability to lift, bend, stoop, and reach throughout the route.
• Must be at least 21 for DOT requirements.

Responsibilities

• Serves as primary installer for micro market kiosks and camera systems, and attends site surveys with management for new accounts and conversions to support layout planning.
• Negotiates and establishes network connections for all new accounts, and monitors connectivity to ensure existing accounts stay online.
• Partners with clients' firewall and IT teams to troubleshoot and restore network connections, and provides support to the Corporate IT infrastructure team as needed.
• Maintains cameras and DVR systems across all markets and completes service calls for all market locations.
• Maintains accurate data on wireless solution devices and supports handheld devices used for inventory management.
• Manages parts inventory for the market line of business, including warranty credits and parts returns, and supports all lines of retail business as needed.
• Maintains a clean, safe work environment, performs all work safely, and notifies Senior Management of any information that would benefit account retention or jeopardize the business.

Skills

Basic networking knowledge

Microsoft Office Suite

Valid drivers license

Drug screen & background check

DOT friendly (21+)

Education

High school diploma or GED

Tools

CompTIA A+ certification

Network+ certification

Job description

Five Star Breaktime Solutions is seeking an IT Field Operations Technician to install, configure, and support micro market tech at customer sites. You will serve as the primary installer for kiosks and camera systems, conduct site surveys with management for new accounts, and establish network connections for multiple locations.

You will troubleshoot with customers' firewall/IT teams and support the corporate IT infrastructure team as needed.