IT Field Technician

S&G Stores; Sylvania (OH); Hybrid; USD 30,307 - 38,572; Full time

Benefits offered by this job

Company vehicle

Fuel provided

Hands-on experience across networking and infrastructure

Job summary

S&G Stores is hiring an IT Field Technician to support technology across various retail and fuel locations in Ohio. This role involves hands-on troubleshooting, installations, and maintenance of network systems. Candidates should have experience in IT support and networking, along with strong knowledge of Windows OS and Microsoft 365. A valid driver’s license and willingness to travel are required. Compensation ranges from $22 to $28 per hour, depending on experience, with overtime opportunities available.

Qualifications

• Experience in IT support, networking, or system administration.
• Strong understanding of TCP/IP, DHCP, DNS, VPNs, VLANs, and firewall basics.
• Ability to troubleshoot hardware, network, and system issues independently.
• Valid driver’s license and willingness to travel regularly.

Responsibilities

• Provide on‑site IT support across store locations based on incoming tickets.
• Troubleshoot network connectivity issues.
• Support Windows environments including user accounts and devices.
• Assist with basic server and domain‑related tasks.
• Install and maintain security camera systems.
• Troubleshoot POS systems and back‑office PCs.
• Work with internal teams and vendors to resolve technical issues.
• Ensure systems remain operational and minimize downtime.

Skills

IT support

Networking

System administration

Troubleshooting

Windows OS

Active Directory

Microsoft 365

TCP/IP

DHCP

DNS

Tools

Fortinet

Gilbarco Passport

Windows Server

Job description

Job Summary

S&G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands‑on troubleshooting, installations, and maintaining uptime across store environments. The ideal candidate is comfortable working independently in the field, handling a mix of networking, system support, and hardware‑related tasks.

Responsibilities

• Provide on‑site IT support across store locations based on incoming tickets
• Troubleshoot network connectivity issues (VPNs, firewalls, VLANs, routing)
• Support Windows environments including user accounts, devices, and Microsoft 365
• Assist with basic server and domain‑related tasks (user accounts, permissions, policies)
• Install and maintain security camera systems and related hardware
• Troubleshoot POS systems and back‑office PCs
• Assist with new store setups, device deployments, and infrastructure upgrades
• Work with internal teams and vendors to resolve technical issues
• Ensure systems remain operational and minimize downtime

Required Qualifications

• Experience in IT support, networking, or system administration
• Strong understanding of TCP/IP, DHCP, DNS, VPNs, VLANs, and firewall basics (Fortinet experience is a plus)
• Windows OS, Active Directory, and Microsoft 365 knowledge
• Ability to troubleshoot hardware, network, and system issues independently
• Valid driver’s license and willingness to travel regularly

Preferred Experience

• Experience with POS systems (e.g., Gilbarco Passport or similar)
• Experience with security camera systems and installations
• Experience with Windows Server, Active Directory, and Group Policy

Schedule & Expectations

• Standard workweek with on‑call rotation
• Availability required for occasional weekends and holidays as part of support coverage

Work Environment

• Field‑based role supporting multiple store locations
• Work is assigned based on ticket demand and operational needs
• Fast‑paced environment with a mix of networking, hardware, and support tasks

Compensation & Benefits

• Hourly Pay: $22 – $28 (based on experience)
• Overtime available based on operational needs
• Company vehicle and fuel provided
• Opportunity to gain hands‑on experience across networking, infrastructure, and multi‑site systems