IT Field Technician

Ledgent Technology; Portland (OR); On-site; USD 60,000 - 70,000; Full time

Job summary

Ledgent Technology in Portland is seeking an IT Field Technician to deliver onsite technical support and hardware deployments across multiple locations. This contract-to-hire role focuses on end-user support, troubleshooting, and technology implementation in a fast-paced environment.

The ideal candidate has 2+ years of IT experience, strong customer service skills, and the ability to travel locally. You will work onsite in the Portland metro area, supporting Windows/Microsoft 365 and device

Qualifications

• 2+ years of IT support, desktop support, or field technician experience.
• Experience with Windows operating systems and Microsoft 365.
• Strong hardware and software troubleshooting abilities.
• Excellent communication and customer service skills.
• Willingness to travel regularly and perform physical tasks.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and connectivity issues.
• Support employee onboarding, workstation setup, and equipment deployment.
• Assist with office technology projects, equipment refreshes, and site support activities.
• Document support requests, resolutions, and asset information.
• Coordinate with internal teams to ensure timely issue resolution.
• Travel to various locations as needed to provide technical support and project assistance.

Skills

Desktop Support

End-User Support

Windows 10/11

Microsoft 365

Hardware Troubleshooting

Device Deployment

Asset Management

Basic Networking

Customer Service

Technical Documentation

Job description

IT Field Technician (JN -092026-430476) Portland, Oregon

Salary: USD28 - USD33 per hour

Role: Field IT Technician

Position Type: Contract-to-Hire

Location: Portland Metro Area – Onsite

Compensation: $60,000 - $70,000 annually, depending on experience

Schedule: Full-Time

Travel: Frequent local travel with occasional overnight travel

Position Overview:

Our client Field IT Technician to provide onsite technical support, hardware deployments, end-user assistance, and technology implementation across multiple locations. This role is ideal for a hands-on IT professional who enjoys working directly with users, troubleshooting technical issues, and supporting a variety of technology initiatives.

The successful candidate will have strong customer service skills, proven technical troubleshooting experience, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and connectivity issues.
• Support employee onboarding, workstation setup, and equipment deployment.
• Assist with office technology projects, equipment refreshes, and site support activities.
• Document support requests, resolutions, and asset information.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain a high level of customer service and professionalism when supporting end users.
• Travel to various locations as needed to provide technical support and project assistance.

Required Qualifications:

• 2+ years of IT support, desktop support, or field technician experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Strong hardware and software troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently.
• Comfortable performing physical tasks associated with equipment installation and setup.
• Valid driver's license with a clean driving record.
• Willingness to travel regularly and occasionally stay overnight when needed.

Preferred Qualifications:

• Experience supporting multi-site environments.
• Basic networking knowledge and troubleshooting experience.
• Experience with hardware deployment, asset management, and inventory tracking.
• Familiarity with conference room and collaboration technologies.

Key Skills:

• Desktop Support
• End-User Support
• Windows 10/11
• Microsoft 365
• Hardware Troubleshooting
• Device Deployment
• Asset Management
• Basic Networking
• Customer Service
• Technical Documentation

Success Factors:

• Strong interpersonal skills and ability to build rapport with a variety of users.
• Positive, team-oriented attitude.
• Hands-on approach to problem solving.
• Self-motivated and adaptable in changing environments.
• Reliable, organized, and service-focused.