Field IT Support Specialist II - End-User & On-Site Tech

FreshPoint Oahu, Ltd. (FreshPoint Hawaii, LLC); Portland (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

The Sysco Technology (ST) support teams provide IT infrastructure support for devices including workstations, laptops, iPads, printers, network equipment, servers, and more. This role trains the ST support technicians and contributes to policy development to improve technology services across Sysco.

The position also serves as the local escalation contact, communicates with senior management on proactive refresh cycles, security, backups, and enterprise upgrade projects, and requires after-hours

Qualifications

• Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments.
• Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed.

Responsibilities

• Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
• Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
• Contribute to the development of policies and procedures.
• Ensuring software license compliance with all installed software
• Responsible for imaging workstations using the standard images
• Maintains and adheres to current system security policy
• Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
• Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
• Account administration and support for Order Entry applica

Skills

End user support

Technical troubleshooting

Customer service

Remote support

Communication

Education

High School Diploma

Tools

Remote support tools

Order Entry applications

Windows OS

Job description

The Sysco Technology (ST) support teams provide IT infrastructure support for devices including workstations, laptops, iPads, printers, network equipment, servers, and more. This role trains the ST support technicians and contributes to policy development to improve technology services across Sysco.

The position also serves as the local escalation contact, communicates with senior management on proactive refresh cycles, security, backups, and enterprise upgrade projects, and requires after-hours