Field IT Support Specialist II – BT Systems

Sysco Corp.; Wilsonville (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

Sysco Portland is seeking a Field Support Specialist II to assist Sysco Technology’s ST Local IT teams with hands-on hardware and software support. You will troubleshoot devices including workstations, laptops, iPads, printers, and network gear while ensuring policy adherence and security.

The role includes training junior staff and contributing to process improvements. The position requires 5+ years of end-user technology support experience, strong communication, and the ability to work after

Qualifications

• Requires a High School Diploma and 5+ years in end-user technology support.
• Proven customer service experience with strong communication skills.
• Proficiency with Microsoft Windows and Office products.

Responsibilities

• Prioritize and manage support tickets using the IT service system.
• Provide onsite hands-on support for workstations, laptops, printers, and peripherals.
• Coordinate and validate problem resolution with vendors and internal teams.

Skills

End user support

Customer service

Communication

Problem solving

Windows OS

Office applications

Remote support tools

Education

HS Diploma

5 years IT support experience

Tools

Remote support tools

Printer/peripheral setup

Job description

Sysco Portland is seeking a Field Support Specialist II to assist Sysco Technology’s ST Local IT teams with hands-on hardware and software support. You will troubleshoot devices including workstations, laptops, iPads, printers, and network gear while ensuring policy adherence and security.

The role includes training junior staff and contributing to process improvements. The position requires 5+ years of end-user technology support experience, strong communication, and the ability to work after