Field IT Support (Fully Remote)

Bosch Home Comfort Group; United States; Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Premium health coverage

401(k) with generous matching

Ample paid time off

Parental leave

Life and disability protection

Financial planning resources

Job summary

Bosch Home Comfort Group is seeking an IT Support professional to provide on-site and remote assistance to end-users, resolving hardware, software, and connectivity issues. You will diagnose and troubleshoot computer systems, peripherals, and network problems using analytical methods, and install or maintain desktops, laptops, printers, and mobile devices.

Requirements include 2+ years in IT support, strong troubleshooting, Windows/macOS proficiency, and knowledge of TCP/IP, DNS, and VPN.

Qualifications

• 2+ years of experience in IT support, help desk, or field service roles.
• Strong troubleshooting skills and proficiency with Windows and macOS operating systems.
• Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies.

Responsibilities

• Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner.
• Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.

Skills

Troubleshooting

Windows

macOS

Networking

Remote support

TCP/IP

DNS

VPN

Education

CompTIA A+ certification

Tools

MDM platforms

Job description

• Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner.
• Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.

Qualifications:

• 2+ years of experience in IT support, help desk, or field service roles.
• Strong troubleshooting skills and proficiency with Windows and macOS operating systems.
• Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies.

Additional Information:

• Valid driver's license and willingness to travel to field locations.
• CompTIA A+ certification or equivalent is preferred.
• Experience with mobile device management (MDM) platforms is a plus.
• Premium health coverage and 401(k) with generous matching.
• Resources for financial planning and goal setting.
• Ample paid time off, parental leave, and comprehensive life and disability protection.

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.