Field IT Support Analyst – Mobile & Remote Solutions

Heicivil; Castle Rock (CO); On-site; USD 48,000 - 66,000; Full time

Job summary

HEI Civil, a leading heavy civil contractor operating in Colorado, is seeking an experienced IT Support Analyst to join our team. You will provide end-user support, manage devices, and help maintain field and mobile infrastructure.

You will install, configure, and troubleshoot hardware and software, support iOS/Android devices, and collaborate with the IT team to improve systems and workflows for field operations.

Qualifications

• Bachelor's degree preferred; experience/certifications may substitute.
• Proven IT support experience, especially with field and mobile devices.

Responsibilities

• Provide end-user support via phone, email, or in-person for hardware, software, network, and IT-related issues.
• Diagnose and resolve technical issues on desktops, laptops, and mobile devices (iOS, Android).
• Assist with technology procurement and recommending hardware/software for field use.
• Install, configure, and maintain computer hardware, software, and peripherals including MDM solutions.
• Collaborate with IT team to improve systems and workflows for field and mobile device support.
• Create and maintain documentation for IT processes and troubleshooting guides.
• Perform other duties as assigned.

Skills

IT hardware

Operating systems

Mobile devices

MDM solutions

Troubleshooting

Communication

Independent worker

Certifications (A+)

Education

Bachelor's degree in CS/IT or related field

Job description

HEI Civil, a leading heavy civil contractor operating in Colorado, is seeking an experienced IT Support Analyst to join our team. You will provide end-user support, manage devices, and help maintain field and mobile infrastructure.

You will install, configure, and troubleshoot hardware and software, support iOS/Android devices, and collaborate with the IT team to improve systems and workflows for field operations.