Field IT Support Analyst – Mobile & Remote Solutions

Heicivil

Castle Rock (CO)

On-site

USD 48,000 - 66,000

Full time

14 days+
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Job summary

HEI Civil, a leading heavy civil contractor operating in Colorado, is seeking an experienced IT Support Analyst to join our team. You will provide end-user support, manage devices, and help maintain field and mobile infrastructure.

You will install, configure, and troubleshoot hardware and software, support iOS/Android devices, and collaborate with the IT team to improve systems and workflows for field operations.

Qualifications

  • Bachelor's degree preferred; experience/certifications may substitute.
  • Proven IT support experience, especially with field and mobile devices.

Responsibilities

  • Provide end-user support via phone, email, or in-person for hardware, software, network, and IT-related issues.
  • Diagnose and resolve technical issues on desktops, laptops, and mobile devices (iOS, Android).
  • Assist with technology procurement and recommending hardware/software for field use.
  • Install, configure, and maintain computer hardware, software, and peripherals including MDM solutions.
  • Collaborate with IT team to improve systems and workflows for field and mobile device support.
  • Create and maintain documentation for IT processes and troubleshooting guides.
  • Perform other duties as assigned.

Skills

IT hardware
Operating systems
Mobile devices
MDM solutions
Troubleshooting
Communication
Independent worker
Certifications (A+)

Education

Bachelor's degree in CS/IT or related field

Job description

HEI Civil, a leading heavy civil contractor operating in Colorado, is seeking an experienced IT Support Analyst to join our team. You will provide end-user support, manage devices, and help maintain field and mobile infrastructure.

You will install, configure, and troubleshoot hardware and software, support iOS/Android devices, and collaborate with the IT team to improve systems and workflows for field operations.

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