IT Support Analyst

Heicivil; Castle Rock (CO); On-site; USD 48,000 - 66,000; Full time

Job summary

HEI Civil, a leading heavy civil contractor operating in Colorado, is seeking an experienced IT Support Analyst to join our team. You will provide end-user support, manage devices, and help maintain field and mobile infrastructure.

You will install, configure, and troubleshoot hardware and software, support iOS/Android devices, and collaborate with the IT team to improve systems and workflows for field operations.

Qualifications

• Bachelor's degree preferred; experience/certifications may substitute.
• Proven IT support experience, especially with field and mobile devices.

Responsibilities

• Provide end-user support via phone, email, or in-person for hardware, software, network, and IT-related issues.
• Diagnose and resolve technical issues on desktops, laptops, and mobile devices (iOS, Android).
• Assist with technology procurement and recommending hardware/software for field use.
• Install, configure, and maintain computer hardware, software, and peripherals including MDM solutions.
• Collaborate with IT team to improve systems and workflows for field and mobile device support.
• Create and maintain documentation for IT processes and troubleshooting guides.
• Perform other duties as assigned.

Skills

IT hardware

Operating systems

Mobile devices

MDM solutions

Troubleshooting

Communication

Independent worker

Certifications (A+)

Education

Bachelor's degree in CS/IT or related field

Job description

Looking for an opportunity to make a lasting mark on future generations and the communities they call home? Search no further, HEI has been an unrivaled contracting leader for over 50 years, with operations in Arizona, the Carolinas, Colorado, and Texas.

As a top heavy civil construction company, we are dedicated to transforming landscapes across these regions, and we want you to join our team. With a relentless focus on safety, people, quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration.

Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready to unearth your true potential and dig into the exciting world of HEI Civil!

We are looking to hire an experienced IT Support Analyst to join our team!

Responsibilities

• Support HEI’s commitment to innovation and staying ahead in technology trends, providing end users with the chance to use on cutting-edge projects and solutions.
• Stay up-to-date with technological advancements and industry best practices for field and mobile device management.
• Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
• Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
• Provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues.
• Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
• Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides, with a focus on field and mobile device support.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
• Experience with mobile device management (MDM) solutions and remote support tools.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Mobile Device Management) are a plus.

Education and Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
• Experience: Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.