Field IT Support

Arcosa, Inc.; Tinton Falls (NJ); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid vacation and holidays

Life Insurance

Disability Insurance

Health & Wellness Programs

Professional Training and Development

Employee discount programs

Job summary

Arcosa Construction Products Group is seeking a dependable Field IT Support Technician based in our Tinton Falls, NJ office to provide hands-on IT support across quarry, asphalt, and recycling locations. The role supports day-to-day IT operations in industrial environments, ensuring reliable technology for safe, efficient plant operations.

Responsibilities include onsite support for devices, troubleshooting, assisting with networks, and managing ServiceNow tickets.

Qualifications

• 2–4 years of IT support experience, preferably in field or industrial settings.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Experience with ticketing systems (ServiceNow or similar).
• Willing to travel up to 75% and hold a valid Driver’s License.
• Ability to work in outdoor, dusty, and industrial environments.
• Preferred: VOIP phones, IP cameras/NVRs, Zebra printers, and Apple iOS devices.

Responsibilities

• Provide onsite IT support for PCs, laptops, mobile devices, printers, and basic network equipment at plant and field locations.
• Troubleshoot hardware, software, and connectivity issues following established IT standards and procedures.
• Support plant‑critical systems including scale and loadout systems, rugged tablets, GPS units, Zebra printers, and other OT used in production.
• Assist with installation, maintenance, and troubleshooting of wired and wireless networks, including CAT6 cabling in industrial settings.
• Respond to and manage Service Desk tickets in ServiceNow, documenting resolutions and escalating complex issues as needed.
• Track, manage, and maintain IT assets across assigned locations.
• Assist plant personnel with basic IT training and cybersecurity best practices.
• Work safely in outdoor environments while supporting safety‑related and operational technology.

Skills

IT support

Windows OS

Networking basics

ServiceNow

Travel up to 75%

Driver’s license

Tools

ServiceNow

CAT6 cabling

VOIP phones

IP cameras/NVRs

Zebra printers

Apple iOS devices

Job description

Arcosa Construction Products Group contains multiple business units that support three product segments in the Aggregates, Specialty Materials and Construction Site Support markets.

Job Summary

Arcosa Construction Products Group is seeking a dependable Field IT Support Technician based out of our Tinton Falls, NJ regional office to provide hands‑on technical support across our Quarry, Asphalt, and Recycling plant locations. This role supports day-to-day IT operations in industrial and outdoor environments, ensuring reliable technology that enables safe and efficient plant operations.

Day to Day

• Comply with all industry safety rules, procedures, and applicable government regulations while working in active aggregate, recycling, and asphalt plant environments
• Provide onsite IT support for PCs, laptops, mobile devices, printers, and basic network equipment at plant and field locations
• Troubleshoot hardware, software, and connectivity issues following established IT standards and procedures
• Support plant‑critical systems including scale and loadout systems, rugged tablets, GPS units, Zebra printers, and other operational technology used in aggregates, recycling, and asphalt production
• Assist with installation, maintenance, and troubleshooting of wired and wireless networks, including CAT6 cabling in industrial settings
• Respond to and manage Service Desk tickets in ServiceNow, documenting resolutions and escalating complex issues as needed
• Track, manage, and maintain IT assets across assigned aggregate, recycling, and asphalt plant locations
• Assist plant personnel with basic IT training and cybersecurity best practices
• Work safely in outdoor, dusty, and heavy‑industrial environments while supporting safety‑related and operational technology

About You

• 2–4 years of IT support experience, preferably in field or industrial settings
• Strong knowledge of Windows OS, Microsoft Office, and basic networking
• Experience with ticketing systems (ServiceNow or similar)
• Comfort working independently and traveling up to 75%
• Valid Driver’s License
• Ability to work in outdoor, dusty, and industrial environments

Preferred

• Experience with VOIP phones, IP cameras/NVRs, Zebra printers, and Apple iOS devices
• Background supporting manufacturing, construction, or industrial operations

Compensation
$64,554 - $82,362

Benefits
Arcosa is proud to offer competitive benefits and programs to help you and your family meet your healthcare and retirement planning needs. The various benefits offered to employees based on eligibility may include:

• Medical, Dental, and Vision Insurance
• Paid vacation and sick time
• 401k with Employer Match
• 11 paid Company holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Health & Wellness Programs
• Flexible Spending Accounts
• Employee Discount Programs
• Professional Training and Development Programs
• Career Advancement Opportunities – We like to promote from within!

The above statements describe the general nature and responsibilities of the position. All employees may be required to perform other duties or responsibilities as assigned.

Arcosa Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results‑driven culture aligned with long term value creation.

Travel Required

Yes . 50-75 % (Some travel to Canada – will need passport)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.