Field IT Support

Arcosa Inc.; Tinton Falls (NJ); On-site; USD 64,554 - 82,362; Full time

Benefits offered by this job

Medical Insurance

401k with Employer Match

11 paid Company holidays

Life Insurance

Disability Insurance

Tuition reimbursement

Health & Wellness Programs

Flexible Spending Accounts

Employee Discount Programs

Professional Training and Development

Career Advancement Opportunities

Job summary

Arcosa Construction Products Group is seeking a dependable Field IT Support Technician based in Tinton Falls, NJ to provide hands‑on technical support across quarry, asphalt, and recycling plant locations. You will support day‑to‑day IT operations in rugged environments to ensure reliable technology for safe operations.

The role requires 2–4 years of IT support, strong Windows and networking skills, and travel up to 75%. A valid driver’s license and potential certification bonuses are preferred.

Qualifications

• 2–4 years of IT support experience, preferably in field or industrial settings.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Experience with ticketing systems (ServiceNow or similar).
• Comfort working independently and traveling up to 75%.
• Valid Driver’s License required.
• Ability to work in outdoor, dusty, and industrial environments.

Responsibilities

• Provide onsite IT support for PCs, laptops, mobile devices, printers, and basic network equipment at plant and field locations.
• Troubleshoot hardware, software, and connectivity issues according to IT standards.
• Support plant‑critical systems including scale, GPS units, Zebra printers, and rugged tablets.
• Assist with installation and troubleshooting of wired and wireless networks, including CAT6 cabling in industrial settings.
• Manage Service Desk tickets in ServiceNow and document resolutions.
• Track and maintain IT assets across plant locations.
• Provide basic IT training and cybersecurity best practices to plant personnel.

Skills

IT support experience

Windows OS

Networking basics

ServiceNow

Travel up to 75%

Valid Driver’s License

Education

Associate degree

CompTIA A+ / Network+

Tools

ServiceNow

Zebra printers

IP cameras/NVRs

VOIP phones

Apple iOS devices

Job description

Arcosa Construction Products Group contains multiple business units that support three product segments in the Aggregates, Specialty Materials and Construction Site Support markets.

Job Summary

Arcosa Construction Products Group is seeking a dependable Field IT Support Technician based out of our Tinton Falls, NJ regional office to provide hands‑on technical support across our Quarry, Asphalt, and Recycling plant locations. This role supports day‑to‑day IT operations in industrial and outdoor environments, ensuring reliable technology that enables safe and efficient plant operations.

Day to Day

• Comply with all industry safety rules, procedures, and applicable government regulations while working in active aggregate, recycling, and asphalt plant environments
• Provide onsite IT support for PCs, laptops, mobile devices, printers, and basic network equipment at plant and field locations
• Troubleshoot hardware, software, and connectivity issues following established IT standards and procedures
• Support plant‑critical systems including scale and loadout systems, rugged tablets, GPS units, Zebra printers, and other operational technology used in aggregates, recycling, and asphalt production
• Assist with installation, maintenance, and troubleshooting of wired and wireless networks, including CAT6 cabling in industrial settings
• Respond to and manage Service Desk tickets in ServiceNow, documenting resolutions and escalating complex issues as needed
• Track, manage, and maintain IT assets across assigned aggregate, recycling, and asphalt plant locations
• Assist plant personnel with basic IT training and cybersecurity best practices
• Work safely in outdoor, dusty, and heavy‑industrial environments while supporting safety‑related and operational technology

About You

• 2–4 years of IT support experience, preferably in field or industrial settings
• Strong knowledge of Windows OS, Microsoft Office, and basic networking
• Experience with ticketing systems (ServiceNow or similar)
• Comfort working independently and traveling up to 75%
• Valid Driver’s License
• Ability to work in outdoor, dusty, and industrial environments

Preferred

• Associate degree or CompTIA A+ / Network+
• Experience with VOIP phones, IP cameras/NVRs, Zebra printers, and Apple iOS devices
• Background supporting manufacturing, construction, or industrial operations

Compensation

$64,554 - $82,362

Benefits

Arcosa is proud to offer competitive benefits and programs to help you and your family meet your healthcare and retirement planning needs. The various benefits offered to employees based on eligibility may include:

• Medical, Dental, and Vision Insurance
• Paid vacation and sick time
• 401k with Employer Match
• 11 paid Company holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• Employee Discount Programs
• Professional Training and Development Programs
• Career Advancement Opportunities – We like to promote from within!

The above statements describe the general nature and responsibilities of the position. All employees may be required to perform other duties or responsibilities as assigned.

Arcosa Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results‑driven culture aligned with long term value creation.