Junior IT Service Desk Tech – Tier 1/2 Support

Jobtailor; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a motivated IT Helpdesk professional in Tampa, FL to serve as the first point of contact for enterprise users, delivering efficient Tier 1 and Tier 2 support for hardware, software, and applications. The role emphasizes AD administration, strong troubleshooting, and accurate documentation to sustain operational IT services.

You will handle ticketing workflows, collaborate across teams, and assist with deployments, ensuring efficient service delivery and minimal downtime for

Qualifications

• 1+ years of related experience in IT support/helpdesk.
• Face-to-face and remote Tier 1 and Tier 2 incident resolution.
• Proficient in Active Directory tasks (account creation, password resets, access management).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and record-keeping.

Responsibilities

• Serve as the first point of contact for IT Enterprise users and resolve issues quickly.
• Provide Tier 1 and Tier 2 incident resolution for hardware, software, and applications.
• Troubleshoot hardware, software, and system issues across a large infrastructure.
• Monitor, track, and resolve service requests efficiently.
• Support end-user productivity with Active Directory tasks (accounts, passwords, access).
• Assist in system deployments and operational readiness.
• Escalate issues to strengthen cross-team collaboration.

Skills

Remote troubleshooting

Active Directory

Ticketing systems

Problem solving

Documentation

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

IT asset management tools

Remote desktop software

Networking utilities

Job description

Jobtailor is seeking a motivated IT Helpdesk professional in Tampa, FL to serve as the first point of contact for enterprise users, delivering efficient Tier 1 and Tier 2 support for hardware, software, and applications. The role emphasizes AD administration, strong troubleshooting, and accurate documentation to sustain operational IT services.

You will handle ticketing workflows, collaborate across teams, and assist with deployments, ensuring efficient service delivery and minimal downtime for