Field IT Engineer II — On-Site Infra Support

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Boyd Gaming Corporation is seeking a skilled IT Field Engineer to provide second-level field support for information systems across properties. You will resolve escalated incidents, maintain networks, servers, endpoints, and AV systems, and ensure secure access and accurate documentation.

You will participate in disaster-recovery exercises, coordinate with corporate IT teams and vendors, and mentor junior engineers while ensuring reliable customer support and compliance with security policies.

Qualifications

• High school diploma or equivalent.
• Three years of progressively responsible IT support experience.
• Applied experience supporting current Microsoft Windows environments and enterprise desktop, peripheral, network, or server technologies.

Responsibilities

• Provide second-level support for escalated incidents involving computers, printers, networks, servers, applications, and connected technology assets.
• Troubleshoot incidents, isolate faults, perform root-cause analysis, restore service, and document actions in the tracking system.
• Respond to high-priority outages and security alerts; communicate status and escalate appropriately.
• Provide scheduled on-call and after-hours emergency support as per procedures.
• Install, monitor, maintain, upgrade, and restore network, server, PC, printer, and communication hardware and software.

Skills

IT support fundamentals

Windows environments

Documentation & records

Tools

MS Office

Service-management systems

Job description

Boyd Gaming Corporation is seeking a skilled IT Field Engineer to provide second-level field support for information systems across properties. You will resolve escalated incidents, maintain networks, servers, endpoints, and AV systems, and ensure secure access and accurate documentation.

You will participate in disaster-recovery exercises, coordinate with corporate IT teams and vendors, and mentor junior engineers while ensuring reliable customer support and compliance with security policies.