IT Field Engineer I: Network & Systems Support (On-Call)

Ameristar Casino Hotel Kansas City; Kansas City (MO); On-site; USD 44,000 - 54,000; Full time

Job summary

Boyd Gaming is seeking an IT Field Engineer I to provide technical support for operations and IT teams, ensuring the stability of information systems, networked computers, operating systems, and service applications.

This role encompasses monitoring and maintaining in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including LAN and low voltage connectivity.

Qualifications

• High School Diploma or equivalent.
• Minimum three (2) years of professional experience in IT Support, Network Engineering, or Systems Engineering roles.
• Demonstrated proficiency with current Microsoft Windows Operating Systems in enterprise environments.
• Foundational knowledge of computer networking, hardware installation, and connectivity systems.
• Excellent organizational, analytical, and troubleshooting capabilities.
• Proficiency with Microsoft Office Suite applications.
• Ability to communicate effectively in written and verbal formats with strong interpersonal skills.
• Capacity to obtain and maintain a gaming license as required.
• Ability to work scheduled on-call support for emergency after-hours issues.

Responsibilities

• Provide technical support to operational teams through incident troubleshooting, problem resolution, and comprehensive documentation.
• Perform first-level maintenance and upgrades on network devices, computer hardware, and software in collaboration with Senior Field Engineers, IT Operations Center engineers, and vendor support teams.
• Respond to computer, network, and data security vulnerability alerts to restore services and communicate status as directed.
• Install, monitor, maintain, and optimize network and server hardware, software, and communication infrastructure within data centers and communications closets.
• Analyze and resolve network and server hardware and software issues efficiently and accurately.
• Perform network troubleshooting and analysis with support from Senior Field Engineers and IT Operations Center engineers.
• Terminate and test network cabling systems using Company-provided tools and test equipment.
• Install, configure, and troubleshoot digital signage systems, including indoor and outdoor displays, video walls, projectors, and monument signage.
• Monitor and maintain computer and user accounts to ensure appropriate access to software and network applications in accordance with Company policies.
• Provide Smart Device activation, programming, and enrollment into the Company's Mobile Device Management System, including basic user training.
• Record, monitor, track, and document all work performed using the Company's tracking system.
• Provide scheduled on-call support for emergency after-hours issues.
• Support inventory of Company assets and maintain accurate stock level documentation.
• Support rollouts of new computer and software upgrades under the direction of Senior Field Engineers.
• Assist in determining product compatibility and recommend replacement, upgrade, or retirement of Company assets.
• Adhere to all safety and security precautions and Company policies.
• Perform additional duties as assigned.

Skills

IT Support

Networking basics

Troubleshooting

Documentation

Communication

Education

Associate of Applied Science in Computer Science

High School Diploma or equivalent

Tools

Windows OS

Microsoft Office Suite

MCSA/MCSE certifications

Job description

Boyd Gaming is seeking an IT Field Engineer I to provide technical support for operations and IT teams, ensuring the stability of information systems, networked computers, operating systems, and service applications.

This role encompasses monitoring and maintaining in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including LAN and low voltage connectivity.