Field Installer/Trainer

Sorenson Communications, LLC; Knoxville (TN); On-site; USD 17,013 - 28,406; Full time

Job summary

A leading communication services provider is seeking a dedicated Outreach Trainer fluent in American Sign Language (ASL). The role involves educating customers on using Video Relay Service devices, traveling to various locations for training and service calls, and participating in outreach events. Candidates must have strong communication skills, proficiency in VRS equipment installation, and the ability to provide excellent customer service. Regular travel and good computer skills are essential for this position.

Qualifications

• Experience in installing VRS equipment and excellent customer service skills are required.
• Must be fluent in American Sign Language (ASL) and possess excellent communication skills.
• Daily access to transportation and ability to travel for work is necessary.

Responsibilities

• Educate customers on using VRS devices through American Sign Language.
• Travel to customer locations for training, service calls, and installations.
• Participate in outreach events to promote Sorenson VRS.

Skills

Fluent in American Sign Language (ASL)

Customer service

Excellent written communication

Computer skills

Tools

Video Relay Service (VRS)

Videophone

High-Speed Cable Internet installation

Job description

* This job requires the employee to be fluent in American Sign Language (ASL) *

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Responsibilities

• Estimated Pay: $12.35 to $20.62 (Hourly pay and piece rate included in estimate)
• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
• Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
• Must also have excellent written and ASL communication skills.
• Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
• Be willing and able to travel long distances by automobile or airplane and stay overnight.
• Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
• Have & maintain personal high speed Internet connection at place of residence.
• Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
• Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
• Be fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player and have a positive attitude.
• Be able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.

If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company’s vaccination policy.

As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorensonvrs.com/svrs_careers

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.