Field Installer/Trainer

Sorenson Communications; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Sorenson Communications is seeking a field-based trainer/installer to educate customers in using Sorenson VRS devices through American Sign Language. The role covers on-site installations, training, and ongoing support across the assigned area.

You will travel extensively, demonstrate VRS features, and collaborate with sales and marketing teams to promote the benefits of Sorenson VRS. Strong ASL, customer service, and networking knowledge are required for success.

Qualifications

• Fluent in American Sign Language (ASL) and able to educate customers.
• Extensive experience installing Sorenson VRS equipment and performing videophone/network installations (including T1, DSL, high-speed cable).
• Excellent written and ASL communication skills.
• Reliable transportation and ability to provide insurance/registration docs.
• Willingness to travel long distances by car or air and stay overnight.
• Strong computer skills and understanding of Internet, routers, hubs, and switches.
• Maintain a high-speed home Internet connection.
• Understand firewall needs and coordinate with IT/network admins.
• Be fluent in ASL.

Responsibilities

• Educate customers on using Sorenson VRS devices via ASL.
• Travel to customer homes/businesses for VRS training, service, and installations.
• Educate customers on SVRS features and benefits.
• Participate in events with Sales/Outreach/Marketing to educate institutions and customers.
• Attend seminars with Deaf constituents to demonstrate Sorenson services.

Skills

ASL fluency

Customer service experience

Networking installation

Written and ASL communication

Tools

Sorenson VRS equipment installation

Job description

This job requires the employee to be fluent in American Sign Language (ASL).

Essential Duties and Responsibilities

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Travel to customer homes and businesses to perform VRS training, service calls and new installations of Sorenson equipment in the assigned area.
• Educate new and existing customers on how to use the features and benefits of SVRS services and products.
• Participate in events with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.
• Participate in seminars and training sessions with Deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment, providing customer service, and expertise in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet.
• Excellent written and ASL communication skills.
• Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
• Be willing and able to travel long distances by automobile or airplane and stay overnight.
• Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
• Maintain a personal high speed Internet connection at the place of residence.
• Must have Sorenson Communications selected as the default provider (with an active Local Number) for work VP and mobile devices.
• Understand firewalls and be able to work with IT and Network Administrators to open the required ports for Sorenson equipment.
• Be fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player with a positive attitude.
• Be able to lift 50 pounds and sit for long periods.
• Other duties as assigned.

If you are applying for a role which requires face-to-face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy. As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

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Company Summary

Our Mission... Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision... To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world\'s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson\'s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Mission... Leveraging the Power of Language, we connect lives and enrich the human experience

Vision... To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words

Values... Integrity, Diversity, Belonging and Impact

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities