Field Installer/Trainer

Sorenson Communications, LLC; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Sorenson Communications, LLC is seeking an Outreach Trainer fluent in American Sign Language (ASL) to educate customers about their Video Relay Service (VRS) in Los Angeles, CA. This role involves traveling to customer homes and businesses to perform training, service calls, and installations of Sorenson equipment.

The ideal candidate will have extensive experience in customer service and ASL, excellent communication skills, and will participate in events to promote the benefits of Sorenson VRS. A high-speed internet connection is required for this position.

Qualifications

• Fluent in American Sign Language (ASL).
• Extensive experience in installing Sorenson VRS equipment.
• Excellent written and ASL communication skills.
• Transition for long-distance travel by automobile or airplane.
• Maintain high-speed internet connection at residence.

Responsibilities

• Communicate using ASL to educate customers on VRS device usage.
• Travel to customer locations for training and service calls.
• Educate customers on SVRS services and products.
• Participate in educational events with Sales and Marketing groups.
• Conduct seminars with deaf constituents.

Skills

Fluency in American Sign Language (ASL)

Customer service experience

Installation of videophone equipment

Computer skills

Job description

* This job requires the employee to be fluent in American Sign Language (ASL) *

This position will cover Los Angeles, CA

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf people who use American Sign Language (ASL) and hearing people the option to communicate in their preferred language – either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
• Educate new and existing customers on how to use the features and the benefits of SVRS services and products.
• The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
• Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment and providing customer service, and expertise in all types of videophone and network installations including T1, DSL and high‑speed cable internet.
• Must also have excellent written and ASL communication skills.
• Have daily access to own transportation; be willing and able to provide required documentation including insurance and registration.
• Be willing and able to travel long distances by automobile or airplane and stay overnight.
• Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
• Maintain a personal high‑speed internet connection at the place of residence.
• Have Sorenson Communications selected as the default provider (with an active local number) for work VP and mobile devices.
• Understand firewalls and be able to work successfully with IT and network administrators to open the required ports for Sorenson's equipment.
• Be fluent in American Sign Language.

Working Conditions and Physical Requirements

• Fluent in American Sign Language (ASL)
• Must be a team player and have a positive attitude.
• Be able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.

If you are applying for a role which requires face‑to‑face interactions with co‑workers or customers, you will be required to comply with our company’s vaccination policy.

As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.