Field Installation Technician - Northeast

ZipRecruiter; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Installation Technician to perform installations and provide onsite support for A/V products. The role involves troubleshooting, maintaining equipment, and collaborating with teams to enhance service quality. Ideal candidates will have strong technical skills and experience in A/V installations, along with excellent customer service abilities. Benefits include comprehensive health insurance, a 401k plan, and generous PTO.

Benefits

75% Employer-Paid Medical Insurance

100% Employer-Paid Dental and Vision Insurance

Employer-Paid Life Insurance

401k with 5% Contribution

10 Paid Holidays

15 Days PTO Annually

Employee Assistance Program

Flexible Spending Account

Qualifications

• 2-4+ years of relevant professional experience, preferably in A/V.
• Ability to work independently and efficiently.

Responsibilities

• Install and maintain A/V equipment at customer locations.
• Collaborate with engineering and technical support teams.
• Document completed projects accurately.

Skills

Interpersonal Skills

Customer Service

Time Management

Decision-Making

Communication

Documentation

Basic Electronics Knowledge

Knowledge of A/V Cables

Ability to Read CAD Drawings

Education

Associate's Degree in Technical Field

Tools

Microsoft Office Suite

Job description

Job Description

The Field Installation Technician will be responsible for performing field service, including installation and onsite support, on Planar hardware and software products. This includes installation, troubleshooting, and repair for customer installations. The technician works collaboratively with engineers to resolve field product issues and enhance technical skills.

What You'll Do:

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations, independently or with a team.
• Maintain and service installed products at customer sites.
• Set up and teardown products for demos and trade shows.
• Report and escalate product issues to appropriate personnel.
• Collaborate with Technical Support and Engineering teams to resolve issues beyond standard troubleshooting.
• Provide on-site training and certification to integrators when applicable.
• Document completed projects accurately.
• Support Tech Support/Helpdesk by answering customer technical requests via phone and email.
• Communicate end-user feedback and issues, proposing solutions proactively.
• Maintain professional conduct and regular attendance.
• Handle stress effectively and learn quickly in a fast-paced environment.

Who You'll Work With:

• External Customers
• Engineering Team
• Technical Support Team

Requirements

What You'll Need:

• Excellent interpersonal, customer service, time management, and decision-making skills.
• Strong communication skills, both written and oral, with professionalism.
• Ability to document installations effectively.
• Understanding of order and escalation processes, with feedback skills for Project Managers.
• Professional appearance and demeanor.
• Ability to work independently and efficiently.
• Comfort with standard hand tools.
• Basic electronics and connectivity knowledge.
• Understanding of HVAC and Power requirements.
• Knowledge of A/V cables (HDMI, CAT 6) and wiring schematics.
• Ability to read Visio and CAD drawings; creating drawings is a plus.
• Knowledge of 3rd party control systems (Creston, AMX) and system integration is desirable.
• Government clearance is a plus.
• Comfort working on ladders.
• Proficiency with Microsoft Office Suite.

What You'll Need To Bring:

• Associate's degree or equivalent in a technical field.
• 2-4+ years of relevant professional experience, preferably in A/V.

Other Requirements:

• Availability for occasional weekends and overtime.
• Ability to travel extensively.
• Heavy lifting capability.
• Valid driver’s license and personal vehicle with insurance.

Benefits

All benefits start on the first day of employment!

• 75% employer-paid medical insurance for employees, family coverage included.
• 100% employer-paid dental and vision insurance for employees and dependents.
• Employer-paid long-term, short-term, and life insurance.
• 401k with 5% contribution, 4% match, fully vested.
• 10 paid holidays and starting at 15 days PTO annually.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).

EEOC Statement:

Planar is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on any protected characteristic and ensure all hiring decisions are merit-based. We maintain a drug-free workplace.