Field Installation Technician

AMG TECHNOLOGY INVESTMENT GROUP LLC; Waco (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Paid training

On-the-job training

Job summary

Nextlink is seeking a Field Installation Technician to perform on-site installations, service visits, and equipment updates for residential and business customers. The role requires performing site surveys, configuring routers and devices, and troubleshooting to restore high‑quality internet service.

Candidates should have a high school diploma or GED, be able to work outdoors in varying weather, and pass a drug screen and background check.

Qualifications

• Requires strong customer service and technical aptitude.
• Ability to work independently and manage priorities in a fast-paced environment.
• Must pass a drug screening and criminal background check.

Responsibilities

• Perform site surveys to evaluate serviceability and install internet equipment.
• Diagnose issues at service calls and restore service for customers.
• Install and configure routers and customer devices for internet access.
• Upgrade equipment for existing customers and perform on-site troubleshooting.
• Maintain and update databases as needed.

Skills

Customer service

Technical ability

Independent work

Accountability

Time management

Love for technology

Education

High school diploma or GED

Tools

Hand tools

Power tools

Job description

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job description:

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned.

Skills:

Must be professional in dress, speech, and manner.

Ability to work independently, using sound judgement principles.

Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.

Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.

Must demonstrate a desire to learn, supported with a love for technology.

Must pass a drug screening test and a criminal background check.

Must be able to use tools to install equipment.

Education and Experience:

High school diploma or GED equivalent required.

Job Classification:

Field Operations – Installation

Non-Exempt Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation and wind
• In proximity of heavy machinery and moving vehicles
• Moderate noise level
• Use of PPE
• Working in elevated places such as towers

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more.
• Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms.
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position.
• Frequently required to use hand and power tools.
• Must have the ability to climb extended heights upwards of 200 feet.
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum, flexible schedule
• Overtime as needed
• On Call as needed

Travel Requirements:

0-40% travel required

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type:

Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Vision insurance
• Full-time work with overtime available
• Employer paid medical, dental, and vision
• 401K with a match
• Training provided
• Career advancement opportunities
• Paid time off and holidays
• Voluntary life insurance
• Referral bonus program

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.