Field Installation Technician

Nextlink Internet; Cedar Falls (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Retirement plan

Job summary

Nextlink Internet is seeking a Field Installation Technician to install internet service at customer locations, perform on-site troubleshooting, and recover equipment. You will configure routers, test connectivity, and upgrade equipment as needed, including outdoor installations and working at heights.

A valid driver's license and ability to pass screenings are required. Join a hands-on, customer-focused team delivering reliable high-speed internet and voice services, with a 40-hour minimum

Qualifications

• Customer-facing with strong service skills.
• Ability to work independently and manage priorities.
• Willingness to pass drug screening and background check.
• Valid driver's license and clean driving record required.
• Experience with installing and configuring networking equipment.

Responsibilities

• Perform on-site surveys to evaluate serviceability.
• Install internet service and equipment at customer locations.
• Configure routers and customer devices for connectivity.
• Troubleshoot service calls and restore customer functionality.
• Perform equipment upgrades and routine maintenance.
• Work in outdoor environments and at heights as needed.
• On-call and overtime as required.

Skills

Customer service

Independent worker

Problem solving

Safety compliance

Willingness to learn

Valid driver's license

Tools

Hand tools

Power tools

Cat5-E cable installation

Fiber optic installation

Job description

Company OverviewWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.Job description:The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.Essential Functions:Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Perform site surveys for potential customers to evaluate serviceability.Diagnose customer problems at service calls and restore functional service to existing customers.Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.Configure routers and customer computers for access to Internet services.Perform equipment upgrades for existing customersPerform other duties as assignedSkills:Must be professional in dress, speech, and manner.Ability to work independently, using sound judgement principles.Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.Must demonstrate a desire to learn, supported with a love for technology.Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy.Must be able to use tools to install equipment.Work Environment/Hazards:Working in outdoor elements such as cold, hot, precipitation and windIn proximity of heavy machinery and moving vehiclesModerate noise levelUse of PPEPhysical Demands:Frequently moving, transporting, positioning objects of at least 60 pounds or moreMust be able to climb roof tops of all types and to perform job duties from high places.Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedlyFrequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated positionFrequently required to use hand and power toolsMust have the ability to climb extended heights upwards of 200 feetEmployee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.Working Hours/Days:40 hours minimumOvertime as neededOn Call as neededAffirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceAffirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.Pay: From $21.00 per hourExpected hours: No less than 40.0 per weekApplication Question(s):* Do you have a valid driver's license?* This job is required to be 21 years of age or older. Do you meet those requirements?* Are you comfortable working at heights?* Do you have experience working outdoors in various weather conditions?* Were you referred by a Nextlink Employee? If so, what is their name?Work Location: In person