Field Installation and Service Technician

Laitram Machinery; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Tuition reimbursement

Job summary

Laitram Machinery, a division of Laitram, LLC, seeks a Field Service Technician to service Gulf Coast accounts from a home-office base, performing field installations, training, and equipment optimization. You will travel to customer sites for installations and upgrades and work closely with engineering to improve performance.

Role requires strong mechanical/electrical skills, 5+ years of experience, and the ability to lead subcontractors.

Qualifications

• 5+ years of work experience as a mechanical or electrical technician.
• Experience leading mechanical/electrical subcontractors.
• Experience with food processing equipment is a plus.

Responsibilities

• Plan, manage and perform mechanical and electrical assembly, installation and commissioning of equipment.
• Lead mechanical and electrical subcontractors engaged by Laitram Machinery.
• Train customers to operate, maintain and optimize equipment performance.
• Plan and perform trials to optimize equipment performance and demonstrate value.
• Provide warranty support by diagnosing failures, ordering parts and performing repairs.
• Provide feedback to Engineering and R&D to improve equipment performance.
• Assist our commercial team in selling the Company’s equipment and services.
• It is essential that this position is performed at the facility.

Skills

Mechanical repair

Electrical repair

Field service

Equipment installation

Customer training

Education

High school diploma

Associate degree in electrical/mechanical/automation engineering technology

Tools

Dynamics 365

Job description

Laitram Machinery, a division of Laitram, LLC, is looking for a technical, energetic and self-reliant Field Service Technician to service and manage its Gulf Coast accounts. This is a key role assuming primary responsibility for regional customer relations, field installations and training, and equipment optimization services. Our Technicians are the “Face of Laitram Machinery” to our customers. This position will work out of a personal home-office located in [insert desired area] reporting to the Customer Service Manager located in New Orleans, LA.

For over 70 years, Laitram Machinery has pioneered the manufacturing of high-performance shrimp-peeling equipment, and more recently, steam cookers, blanchers, nut pasteurizers, roasters, and sorters. All of our products are designed to increase efficiency, improve product quality and yield for processors worldwide. Laitram Machinery is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Benefits

• Medical/dental/vision insurance, 4 weeks PTO, 12 paid holidays, on campus gym/pharmacy/wellness center, 401(k), tuition reimbursement, stem cell treatment, IVF and many more.

Responsibilities

• Plan, manage and perform mechanical and electrical assembly, installation and commissioning of equipment
• Lead mechanical and electrical subcontractors engaged by Laitram Machinery
• Train customers to operate, maintain and optimize equipment performance
• Plan and perform trials to optimize equipment performance and demonstrate value
• Provide warranty support by diagnosing failures, ordering parts and affecting repairs and replacements
• Provide insightful technical feedback to the Company’s Engineering and R&D departments to improve equipment performance and value
• Assist our commercial team in selling of the Company’s food processing equipment and services.
• It is essential that this position is performed at the facility

Requirements

• High school diploma or equivalent
• Minimum 5+ years’ of work experience as a mechanical or electrical technician

  Desired Qualifications

  • 2 + years Electrical, Controls, PLC (Schneider) and Automation Systems experience.
  • Technical degree/Associate or similar, in electrical, mechanical or automation engineering technology.
  • Experience with food processing equipment
  • Strong electro-mechanical skills (electrical panels, motors, drives, and networks), experience with industrial control systems
  • Familiar with using CRM service platform such as Dynamics 365.

  EOE/M/F/Vet/Disabled