Field Installation and Service Technician

Laitram LLC; Harahan (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Laitram Machinery, a division of Laitram LLC, is seeking a Field Service Technician to service Gulf Coast accounts from a home-office base in Harahan, LA, reporting to the Customer Service Manager in New Orleans. This role emphasizes customer relations, field installations and ongoing equipment optimization.

Responsibilities include leading mechanical and electrical installations, training customers, performing trials, and providing warranty support.

Qualifications

• High school diploma or equivalent.
• Minimum 5+ years' experience as mechanical or electrical technician.
• Ability to travel 30% domestically and internationally; weekend/holiday work.
• Valid driver’s license with clean record.
• Ability to read drawings and manuals; self-teach new tech.

Responsibilities

• Plan, manage and perform mechanical and electrical assembly, installation and commissioning.
• Lead subcontractors engaged by Laitram Machinery.
• Train customers to operate and optimize equipment.
• Plan and perform trials to optimize performance.
• Provide warranty support by diagnosing failures and ordering parts.
• Provide technical feedback to Engineering/R&D.
• Assist commercial team in selling equipment and services.

Skills

Mechanical skills

Electrical skills

Travel readiness

Customer service

Communication

Reading drawings

Excel/Word

Safety awareness

Education

Technical degree/Associate in electrical/mechanical/automation

High school diploma

Tools

CRM (Dynamics 365)

Industrial controls

PLC

SCADA

Job description

Laitram Machinery, a division of Laitram, LLC, is looking for a technical, energetic and self-reliant Field Service Technician to service and manage its Gulf Coast accounts. This is a key role assuming primary responsibility for regional customer relations, field installations and training, and equipment optimization services. Our Technicians are the “Face of Laitram Machinery” to our customers. This position will work out of a personal home-office located in [insert desired area] reporting to the Customer Service Manager located in New Orleans, LA. For over 70 years, Laitram Machinery has pioneered the manufacturing of high-performance shrimp-peeling equipment, and more recently, steam cookers, blanchers, nut pasteurizers, roasters, and sorters. All of our products are designed to increase efficiency, improve product quality and yield for processors worldwide. Laitram Machinery is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector.

Responsibilities

• Plan, manage and perform mechanical and electrical assembly, installation and commissioning of equipment
• Lead mechanical and electrical subcontractors engaged by Laitram Machinery
• Train customers to operate, maintain and optimize equipment performance
• Plan and perform trials to optimize equipment performance and demonstrate value
• Provide warranty support by diagnosing failures, ordering parts and affecting repairs and replacements
• Provide insightful technical feedback to the Company’s Engineering and R&D departments to improve equipment performance and value
• Assist our commercial team in selling of the Company’s food processing equipment and services.

Requirements

• High school diploma or equivalent
• Minimum 5+ years’ of work experience as a mechanical or electrical technician
• Ability to travel extensively (30%) both domestically and internationally and work weekends, holidays
• Valid driver’s license and good driving record
• Ability to independently install, troubleshoot and repair mechanical/electrical equipment and control systems
• Ability to read and understand manufacturer’s drawings and manuals to “self-teach” new technology
• Strong organizational and time management skills with high level of attention to detail
• Effective communication (verbal and written) and relationship skills
• Proficient with Excel and Word
• Positive, confident outlook with an entrepreneurial, problem-solving personality
• Able to perform all essential job requirements identified in the Functional Job Description for this position, including the ability to safely lift up to 75 lbs., climb ladders, work in tight spaces, and stand, kneel and squat on a repetitive basis.

Desired Qualifications

• 2 + years Electrical, Controls, PLC (Schneider) and Automation Systems experience.
• Technical degree/Associate or similar, in electrical, mechanical or automation engineering technology.
• Experience with food processing equipment
• Strong electro-mechanical skills (electrical panels, motors, drives, and networks), experience with industrial control systems
• Familiar with using CRM service platform such as Dynamics 365.