Field Implementation Technician

F3 TECHNOLOGIES INC; Columbus (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision

Short term disability

Life insurance

401(k) match

Paid holidays

Parental leave

Company-provided phone

Company-provided laptop

Tools provided

Unlimited PTO

Job summary

F3 Technologies, Inc. is hiring for a travel-heavy field service position in the Columbus, OH area. You will install, configure, and maintain POS hardware/software at partner locations while traveling extensively to ensure smooth operations.

No prior POS experience is required; training is provided. Responsibilities include troubleshooting, staff training, and documenting service work, with a competitive hourly wage and shift differential for night/weekend hours.

Qualifications

• No prior technical or POS experience required; we train you.
• Strong communication and customer service abilities.
• Ability to work independently with minimal supervision.
• Comfort with frequent travel, including extended time on the road.
• Must have a valid driver's license, reliable transportation, and current auto insurance.
• Must be 21 years of age or older.
• Availability Monday–Friday, 5:00 AM to 7:00 PM, with weekend/overnight flexibility.

Responsibilities

• Install, configure, and maintain POS hardware and software at partner locations.
• Troubleshoot and resolve hardware, software, and network issues independently.
• Provide hands-on training to restaurant staff on POS functionality and best practices.
• Deliver remote and on-site technical support to minimize downtime.
• Document all service work, including job details, equipment used, and resolution steps.
• Coordinate with internal teams and vendor partners to ensure successful project delivery.
• Maintain a professional, customer-first approach in every interaction.

Skills

Communication

Customer service

Independent work

Travel readiness

Driver's license

Job description

Job Details: Salary Range: $21.42 - $25.50 Hourly, Travel Percentage: Road Warrior, About the Role

No two days look the same. One day you might be wiring a new POS setup for a busy restaurant; the next, you could be troubleshooting a network issue or training a team of staff on their new system. If you like variety, independence, and making a tangible impact, this role is built for you.

What to Expect: Travel and Schedule

This is a heavy travel position. You will spend the majority of your time on the road, traveling to partner locations. Open availability required including nights and weekends for appointments or travel. Night and weekend hours qualify for an additional $4.00/hour shift differential. Overtime opportunities are also regularly available.

About F3 Technologies

F3 Technologies, Inc. is a national field service technology company specializing in payment technology installations and support. We partner with leading POS platforms to deliver seamless technology experiences for restaurants and retailers nationwide.

What You Will Do

• Install, configure, and maintain POS hardware and software at partner locations
• Troubleshoot and resolve hardware, software, and network issues independently
• Provide hands-on training to restaurant staff on POS functionality and best practices
• Deliver remote and on-site technical support to ensure minimal downtime
• Document all service work, including job details, equipment used, and resolution steps
• Coordinate with internal teams and vendor partners to ensure successful project delivery
• Maintain a professional, customer-first approach at every interaction

What You Bring

Required

• No prior technical or POS experience needed. We train you!
• Strong communication and customer service abilities
• Ability to work independently with minimal supervision
• Comfort with frequent travel, including extended time on the road
• Valid driver's license, reliable transportation, and current auto insurance
• Must be 21 years of age or older
• Availability Monday through Friday, 5:00 AM to 7:00 PM, with flexibility for weekend and overnight work

Preferred

• Experience with POS systems, IT, field service, or a related technical field
• Restaurant industry experience
• Strong troubleshooting skills across hardware, software, and networking
• Ability to read and interpret technical manuals and schematics

Physical Requirements

• Ability to lift and carry up to 50 pounds
• Ability to climb ladders and work at heights up to 30 feet
• Ability to stand for extended periods (up to 12 hours)
• Ability to work in confined spaces and varying weather conditions
• Must reside within and be able to reliably service the assigned geographic territory. Maintaining residence within the assigned territory is an essential function of this position.

Compensation and Benefits

• $21.42+/hour (depending on experience) + overtime eligibility
• $4.00/hour shift differential for night and weekend hours
• Unlimited PTO
• Health, dental, vision, short term disability and life insurance (after 90 days)
• 401(k) with employer match
• Paid holidays and parental leave
• Company-provided phone, laptop, and tools

Why Join F3?

• Growth opportunities within a rapidly expanding company
• A supportive team culture built on real values, not just words on a wall
• Responsive leadership that listens and invests in your development
• Training, mentorship, and the tools you need to succeed from day one