Field Implementation Specialist IV (Spanish)

Lorien; Houston (TX); Presencial; USD 55.000 - 83.000; A tiempo parcial

Descripción de la vacante

Lorien in Houston is seeking a Field Implementation Specialist IV (Spanish) to support LATCAN Field Services operations. This on-site role focuses on break/fix, equipment implementation, and data reporting for regional airports and operations teams.

Ideal candidates have 4–8 years in IT field services or related areas, plus hands-on troubleshooting and proficiency with Microsoft 365 tools (Teams, Excel, SharePoint, Power BI).

Formación

• 4 to 8 years of experience in IT field services, operations support, service management, or related areas.
• Hands-on troubleshooting experience with hardware, software, connectivity, peripherals, and airport or operations technology.
• Strong organization, follow-through, communication, and attention to detail.
• Experience creating reports, dashboards, business presentations, or operational summaries.
• Proficiency with Microsoft 365 tools, including Teams, Excel, SharePoint, Power BI.

Responsabilidades

• Provide onsite and remote break/fix support for airport technology, end-user devices, peripherals, and related field equipment.
• Install, configure, relocate, refresh, and remove IT equipment across LATCAN airports and support locations.
• Support station openings, technology refreshes, equipment deployments, infrastructure changes, and regional project work.
• Coordinate activities with LATCAN Field Services leadership, airport operations, vendors, and internal support teams.
• Follow technical, security, and critical infrastructure standards during all implementation and support activities.
• Maintain accurate records for assets, inventory, service activity, project status, and implementation tracking.
• Perform data entry, validate operational information, and keep SharePoint, Excel, Power BI, or approved tracking tools current.
• Analyze operational data, ticket activity, workflow gaps, and recurring issues to identify trends and improvement opportunities.
• Build and maintain dashboards, reports, scorecards, and presentations for regional reviews and leadership updates.
• Support process documentation, workflow mapping, and recommendations that improve service delivery across the region.

Conocimientos

Organization

Communication

Attention to detail

Follow-through

Herramientas

Teams

Excel

SharePoint

Power BI

Descripción del empleo

Field Implementation Specialist IV (Spanish) (2325425) Houston, Texas

Job Description:
Title: IT Field Services Engineer / Operations Analyst
Language Proficiency: Fluent in Spanish
Location: Houston, TX (onsite)
Duration: 6-12months contract
Positions: 4

Description: LATCAN Field Services Contractor

For united, full time on site or traveling, live near the Houston airport (need commute time in minutes).

PLEASE NOTE:
Average hours from 40 - up to 55 hrs per work week (which includes international travel time)
Driving - Yes (at airport) - do need current DL
US Passport - Required
65% going to field ( e.g . changing computers, etc.) / 35% doing the reports, gathering requirements, etc.
_____________________________________________________________________________
Break/Fix Support | Equipment Implementation | Data, Analytics & Dashboards

Airport role. SIDA badging required where applicable. Custom badging may be required. Valid U.S. Driver's License and valid Passport required. Driving and regional travel is expected. Bilingual English/Spanish preferred for LATCAN DT FSD support.

Position Summary
This contractor role supports regional Field Services activities across Latin America, the Caribbean, and Canada. The resource will work closely with the LATCAN Senior Manager of Field Services and support day-to-day break/fix needs, equipment implementation, airport technology projects, data entry, analytics, and dashboard reporting.
The focus is operational execution: keep technology running, support field teams and stations, document work accurately, and provide clear data that helps leadership make informed decisions.

Primary Responsibilities

• Provide onsite and remote break/fix support for airport technology, end-user devices, peripherals, and related field equipment.
• Install, configure, relocate, refresh, and remove IT equipment across LATCAN airports and support locations.
• Support station openings, technology refreshes, equipment deployments, infrastructure changes, and regional project work.
• Coordinate activities with LATCAN Field Services leadership, airport operations, vendors, and internal support teams.
• Follow technical, security, and critical infrastructure standards during all implementation and support activities.
• Maintain accurate records for assets, inventory, service activity, project status, and implementation tracking.
• Perform data entry, validate operational information, and keep SharePoint, Excel, Power BI, or approved tracking tools current.
• Analyze operational data, ticket activity, workflow gaps, and recurring issues to identify trends and improvement opportunities.
• Build and maintain dashboards, reports, scorecards, and presentations for regional reviews and leadership updates.
• Support process documentation, workflow mapping, and recommendations that improve service delivery across the region.

Required Qualifications

• 4 to 8 years of experience in IT field services, operations support, service management, business operations, analytics, or related areas.
• Hands-on troubleshooting experience with hardware, software, connectivity, peripherals, and airport or operations technology.
• Strong organization, follow-through, communication, and attention to detail.
• Experience creating reports, dashboards, business presentations, or operational summaries.
• Proficiency with Microsoft 365 tools, including Teams, Excel, SharePoint, PowerPoint, and Power BI.
• Ability to support multiple priorities across different locations with limited supervision.

Preferred Background

• Exposure to ITSM, field operations, airport operations, infrastructure environments, inventory control, or asset management.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.