Field HVAC Support Manager

Lennox International; Richardson (TX); On-site; USD 107,000 - 141,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

Birthing leave

Paid time off and holidays

Job summary

Lennox International seeks a Manager of Field Technical Support to lead a team of technical consultants across the US and Canada, focusing on escalations, field service excellence, and customer-driven outcomes.

You will drive performance metrics, mentor engineers, and partner with sales to address complex HVAC/R challenges, ensuring top-tier service delivery and continuous improvement.

Qualifications

• Prior people leadership experience of a field team.
• At least five years of related technical consulting experience.
• At least five years installing and servicing HVAC/R equipment with advanced knowledge.
• Excellent verbal, written, and presentation skills to communicate technical information clearly.
• Customer-first mindset with strong analytical, troubleshooting, and problem-solving abilities.
• Ability to prioritize and manage multiple technical requests in a fast-paced environment.
• Credibility and technical expertise to serve as SME for Technical Services Department.
• Proficiency in Microsoft Office; SAP experience preferred.
• A bachelor’s degree is preferred.

Responsibilities

• Lead, coach, and develop a team of technical consultants to deliver exceptional support.
• Own escalation procedures and service-level performance for timely resolution of complex needs.
• Collaborate with field support and sales partnerships to address customer requirements.
• Define, track, and analyze metrics to strengthen field team performance.
• Lead process improvements to simplify workflows and improve customer and employee experience.

Skills

People leadership

Coaching

Communication skills

Analytical thinking

Troubleshooting

Prioritization

Multi-tasking

Subject matter expert

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

SAP experience

Job description

What Drives Success

• Lead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.
• Own escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.
• Work to identify and address key customer needs through field support and sales partnerships.
• Define, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team.
• Lead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.

What We Are Looking For

• Previous people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.
• At least five years of related technical consulting experience.
• At least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.
• Excellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.
• A customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.
• The ability to prioritize and manage multiple technical requests in a fast-paced environment.
• The credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.
• Proficiency in Microsoft Office Suite; SAP experience is preferred.
• A bachelor’s degree is preferred.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $107,200 to $140,700k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Manager of Field Technical Support will oversee a team of highly skilled technical experts that directly support our customers through technical issues, installations, and training for our commercial product lines. They will also assist in scheduling and managing the commissioning process for our VRF product lines through their team.

The team is dispersed throughout the US and Canada.