Field HVAC Technical Support

Lennox; Cleveland (OH); On-site; USD 81,000 - 106,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Lennox is seeking a skilled trainer to develop and deliver courses for customers and technicians in HVAC installation, maintenance, and repair. You will troubleshoot technical inquiries and identify training needs across Commercial HVAC products, including RTU systems, while updating materials for timeliness and relevance.

The role involves travel and delivering training through multiple formats, with a focus on building knowledge, presenting effectively, and fostering strong customer

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience. Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

Responsibilities

• Develops and delivers training courses for training customers or technical employees.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
• Develops, tests, and maintains courses and materials used in training.
• Establishes course content and student learning objectives.
• Prepares course syllabus, lesson plans, and student manuals, and coordinates the development of training aids.
• Reviews problem areas and identifies training needs.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

Skills

Communication skills

Verbal communication

Presentation skills

Learning theory

MS Office

WebEx meetings

Sales ability

HVAC knowledge

Technical training

Education

High school diploma

HVAC degree or equivalent

Tools

Microsoft Office

WebEx

Job description

What Drives Success

• The region this person is responsible for includes the North Central region, including Boston, New Jersey, and Cleveland territories.
• Up to 75% travel to customer sites in the Territory.
• Under limited supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
• Develops, test, and maintain courses and materials used in training.
• Establishes course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience. Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

What We Offer

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $80,800 to $106,050k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us.

Lennox (NYSE: LII)

Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.