Field HVAC Support- East

Lennox International; Cleveland (OH); Sur place; USD 81 000 - 106 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life and long-term disability coverage

Paid time off (12 days)

Well-being days (2)

Volunteer day

Paid holidays (12)

Floating holidays (3)

Résumé du poste

Lennox International seeks an experienced Training Specialist to develop and deliver HVAC training to customers and technicians across the North Central region. The role involves travel up to 75% and delivering courses on installation, maintenance, and repair of Commercial HVAC systems.

Under limited supervision, you will tailor content, assess learning outcomes, and maintain up-to-date course materials while leveraging MS Office and WebEx for effective delivery.

Qualifications

• Requires a high school diploma or equivalent.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience plus at least 5 years of technical experience.

Responsabilités

• Develops and delivers training courses for customers or technical employees in HVAC installation, maintenance and repair.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Develops, tests, and maintains training materials and courses.
• Establishes course content and learning objectives.
• Prepares syllabi, lesson plans and manuals as needed.
• Reviews problem areas and assesses training effectiveness.
• Keeps course materials up-to-date and delivers training via multiple methods.
• May guide entry-level trainers.

Connaissances

Training delivery

Presentation skills

MS Office

WebEx

Sales ability

Customer relationships

Diagnostic techniques

Formation

High school diploma or equivalent

Two-year HVAC degree or equivalent

Outils

Microsoft Office Suite

WebEx Meetings

Description du poste

What Drives Success

• The region this person is responsible for includes the North Central region, including Boston, New Jersey, and Cleveland territories.
• Up to 75% travel to customer sites in the Territory.
• Under limited supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
• Develops, test, and maintain courses and materials used in training.
• Establishes course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $80,800 to $106,050k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.