Field Hospitality Ops Manager – Guest & Owner Experience

Roofstock; Largo (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock in Largo, Florida, is seeking a Hospitality Operations Manager to ensure exceptional stays and satisfied homeowners. You will oversee a team to ensure properties are functional and guest-ready while building relationships with homeowners.

Your role involves maintaining operational excellence and elevating guest experiences through effective problem-solving and personalization. Candidates should have 3–5 years of relevant experience and strong communication and organizational skills.

Qualifications

• 3–5 years of operational experience in hospitality, property management, or a related field.
• Experience managing teams in a fast-paced environment.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Ensure homes under stewardship are consistently FCS and guest-ready.
• Directly manage a team of housekeepers and oversee operations.
• Maintain property-level expertise by visiting homes regularly.
• Coordinate with central Guest Experience and Maintenance teams.

Skills

Strong communication skills

Organizational skills

Problem-solving

Fieldwork coordination

Tech savvy

Job description

Roofstock in Largo, Florida, is seeking a Hospitality Operations Manager to ensure exceptional stays and satisfied homeowners. You will oversee a team to ensure properties are functional and guest-ready while building relationships with homeowners.

Your role involves maintaining operational excellence and elevating guest experiences through effective problem-solving and personalization. Candidates should have 3–5 years of relevant experience and strong communication and organizational skills.