Field-Based Hospitality Operations Manager

Roofstock; Oceanside (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Generous PTO

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock is seeking a Hospitality Operations Manager to oversee a subset of homes within your assigned zone, ensuring they are functional, clean, and guest-ready. You will lead a team of housekeepers, supervise scheduling, and coach staff to deliver exceptional experiences for owners and guests.

The role requires 3–5 years in hospitality or property management, strong communication, and tech-savvy problem-solving.

Qualifications

• 3–5 years of operational experience in hospitality, property management, or related field.
• Strong communication and organizational skills.
• Experience coordinating or delivering fieldwork in a fast-paced setting.
• Proven ability to solve problems and act with urgency.
• Tech savvy and comfortable using mobile and desktop task tools.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Ensure homes under your stewardship are consistently FCS and guest-ready
• Directly manage a team of housekeepers, overseeing scheduling, task assignment, performance monitoring, and coaching
• Prioritize and delegate tasks, determining which responsibilities to handle directly and which to dispatch to Hospitality Coordinators for completion
• Collaborate with Hospitality Coordinators and other Hospitality Operations Managers in your zone to support a team-first mentality
• Maintain property-level expertise by visiting homes regularly and anticipating guest or owner issues
• Act as the operational point of contact for assigned homeowners and ensure responsiveness
• Coordinate with central Guest Experience and Maintenance teams to resolve guest-reported issues
• Take ownership of guest and owner issues by approving solutions and cost-sharing with owners as needed
• Identify opportunities to elevate the guest experience through personalization, speed, and detail
• Support inventory accuracy, issue prevention, and general property care across assigned homes
• Partner cross-functionally with onboarding, revenue, and field teams to ensure alignment
• Serve as a thought partner to the Team Lead, updating process flows to suit operational needs
• Support training of new team members
• Provide cross-coverage as needed in other zones
• Other duties as assigned

Skills

Strong communication

Organizational skills

Field coordination experience

Problem solving

Tech savvy

Driver's license

Job description

Roofstock is seeking a Hospitality Operations Manager to oversee a subset of homes within your assigned zone, ensuring they are functional, clean, and guest-ready. You will lead a team of housekeepers, supervise scheduling, and coach staff to deliver exceptional experiences for owners and guests.

The role requires 3–5 years in hospitality or property management, strong communication, and tech-savvy problem-solving.