Field Health Benefits Advisor — Remote/Hybrid

Fidelis Care - New York; New York (NY); Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Remote, hybrid, field or office work

Job summary

Centene is seeking a Health Benefit Representative to educate and assist individuals enrolling in NY State of Health Marketplace coverage, including Medicaid, CHP, EP, QHP, and HARP. This field-based role serves Chenango County, NY, with multilingual capabilities highly preferred.

You will explain eligibility for public programs, teach about digital tools, and assist with document submission, renewals, and payments while upholding ACA and privacy standards. Evenings and weekends required.

Qualifications

• Must have a High School Diploma or GED.
• 2+ years of prior experience in managed care, sales, customer service or related experience preferred.
• Must have basic computer skills.
• Must have prior Public Speaking experience.

Responsibilities

• Educate and assist individuals with enrolling in NY State of Health Marketplace coverage.
• Explain eligibility for public programs and tax credits.
• Teach members about Fidelis digital tools (portal, app).
• Describe plan features, benefits, and cost-sharing mechanisms.
• Assist with submitting documents via scan, fax, or mail.
• Support renewals and recertifications for existing members.
• Help with premium payments when required.
• Provide culturally and linguistically appropriate assistance.
• Conduct public education activities and presentations on Fidelis products and Marketplace options.
• Maintain daily tracking of activity and CRM updates.
• Follow up on new enrollment leads and inquiries.

Skills

Customer service

Public speaking

Computer skills

Education

High School Diploma or GED

Job description

Centene is seeking a Health Benefit Representative to educate and assist individuals enrolling in NY State of Health Marketplace coverage, including Medicaid, CHP, EP, QHP, and HARP. This field-based role serves Chenango County, NY, with multilingual capabilities highly preferred.

You will explain eligibility for public programs, teach about digital tools, and assist with document submission, renewals, and payments while upholding ACA and privacy standards. Evenings and weekends required.