Field Hardware Operations Engineer – On-Site Diagnostics

Chowbus; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-Term Disability (STD)

Life Insurance

AD&D Insurance

Company holidays

Birthday off

Paid Parental Leave

Flexible PTO

Employee Assistance Program (EAP)

Job summary

Chowbus is expanding its US hardware operations and seeks a seasoned hardware support engineer to bridge field restaurants and our engineering team in China. You will handle complex hardware cases, perform on-site diagnostics, and drive improvements across devices like tablets, printers, and readers.

Based in Chicago, you will collaborate with support and tech teams, run tests in our office/warehouse, and contribute to robust root-cause fixes for real restaurant environments.

Qualifications

• 5+ years of hardware or electronics technical support experience.
• Fluent Mandarin Chinese and English for technical discussions.
• Strong diagnostic skills to isolate device/network/software causes.
• Hands-on RMA and repair experience.
• Network troubleshooting including log analysis and packet capture.

Responsibilities

• Own escalated hardware cases and communicate findings to engineering in China.
• Go on-site for unreproducible issues; capture logs and diagnose in real restaurant environments.
• Build and maintain test environments and run joint debugging with engineers in China.
• Test returned devices, run stability tests, identify failure patterns, drive improvements.
• Manage RMA repair processes from diagnosis to repair or replacement.
• Learn front-of-house hardware and turn field knowledge into documentation for the team.

Skills

Hardware support

Mandarin & English

Diagnostics

RMA experience

On-site visits

Packet capture

Tools

Wireshark

Job description

Chowbus is expanding its US hardware operations and seeks a seasoned hardware support engineer to bridge field restaurants and our engineering team in China. You will handle complex hardware cases, perform on-site diagnostics, and drive improvements across devices like tablets, printers, and readers.

Based in Chicago, you will collaborate with support and tech teams, run tests in our office/warehouse, and contribute to robust root-cause fixes for real restaurant environments.