Field Fiber Installer & Wi‑Fi Setup Expert

IQ Fiber

Clearwater (FL)

On-site

USD 30,000 - 39,000

Full time

4 days ago

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Job summary

IQ Fiber in Clearwater, FL seeks a hands-on Fiber Installation Technician to install IQ Fiber's FTTH service, configure Wi-Fi routers, test connectivity, and obtain customer acceptance. You will work in homes and businesses, handle basic fiber splicing, document results, meet safety standards, and coordinate with dispatch to complete installs and service calls.

Responsibilities include installing fiber networks, troubleshooting connectivity, and maintaining meticulous records while adhering to

Qualifications

High school diploma or GED, or equivalent experience.
2+ years of broadband installation and maintenance experience, including a minimum of 6 months of fiber optics installation and maintenance experience.
Working knowledge of GPON, related terminals and equipment, and basic fiber splicing.

Responsibilities

Perform assigned fiber internet installations and resolve service tickets following established company, industry (TIA/EIA, ANSI, BICSI), and safety codes, standards, and procedures.
Set up initial Wi-Fi networks and diagnose and resolve technical hardware and software issues involving internet and Wi‑Fi connectivity.
Perform basic fiber splicing and maintenance activities using working knowledge of GPON and related terminals and equipment.
Utilize company systems and tools to proactively identify and resolve potential issues before marking installs or service calls complete; document all actions, quality measures, readings, and resolutions in the installation order or service ticket.
Meet or exceed individual and team key performance metrics, including install completion, quality, CSAT, and MTTR.
Interact with customers in a professional manner, effectively communicating IQ Fiber's products and services to foster positive relationships.
Coordinate and communicate with internal teams, including dispatch, to complete job assignments and meet company service objectives.
Arrive on time to job sites in professional attire with all required safety gear, tools, parts, CPE, and installation materials needed to complete assigned work.
Operate and maintain all assigned vehicles and equipment within company safety and brand standards, ensuring vehicles are stocked with required materials at all times.
Perform other duties as assigned.